Mixed Reviews and Concerns about Peleton's Customer Service and Product Quality
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Peloton UK Feedback Report: Insights & Analysis

Mixed Reviews and Concerns about Peleton's Customer Service and Product Quality

Customers express mixed reviews and concerns about Peleton's customer service, delivery issues, and product quality. Some have experienced rust and paint peeling on the bike, while others have had problems with the screen. Many complain about the lack of response and delays in obtaining refunds. However, there are positive reviews about the quality of the bike itself and the variety of classes offered.

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Custom Date - Apr 15, 2024
Featured Content
  • Curious advertising on ITV for Peleton…

    Curious advertising on ITV for Peleton featuring not a single white person. Does Peleton supply to white people or is it that they are simply discouraged from buying.

    Sentiment
    • Negative
    Content
    • Product Quality
    Sep 23, 2023
  • Love my Peleton!

    So glad I bought this! Love all the classes and variety. So motivating and great to be able to do come rain or shine (living in the UK!) Very happy.

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 10, 2023
  • Super hard to cancel

    Super hard to cancel, loads of email back and forth then they say Google has to do it

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Aug 14, 2023
  • Do not be fooled by the 30 day free…

    Do not be fooled by the 30 day free trial. Complete scam. Shocking customer service once you decide you don’t want the bike. Never again would I purchase from peloton

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 08, 2023
  • Love my peloton bike wish I had got one…

    Love my peloton bike wish I had got one years ago, love that I can workout at home without having to drive to the gym , it’s great if you’re short of time for a quick cycle.My favourite purchase.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jul 20, 2023
  • Great bike

    The guys installing the bike were great, bike is very easy to use and easy to find a level that suited my fitness ability.

    Sentiment
    • Positive
    Content
    • Installation/Setup
    Jun 26, 2023
  • See All Reviews
Sentiment Analysis
-50 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Peloton (United Kingdom)  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Quality Assurance Specialists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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