User Frustrations with PayPal App: Bugs, Support Issues, and Security Concerns
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    • Mobile App Developers
    • Customer Service Managers
    • Financial Analysts
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    • UX/UI Designers
User Frustrations with PayPal App: Bugs, Support Issues, and Security Concerns

PayPal App Feedback Report: Insights on User Dissatisfaction

The reviews for the PayPal app reveal significant user dissatisfaction, with many experiencing issues such as account lockouts, inability to complete transactions, and problems managing subscriptions. Several users report that the app is buggy, claiming it often defaults to outdated information and fails to process payments correctly. Frustration is evident regarding customer support, with many users feeling that their concerns are ignored or unresolved. Additionally, complaints about high fees and security concerns, including unauthorized access and account blocks, further tarnish the app's reputation. Overall, users suggest that alternatives like Venmo may offer a more reliable experience.

Source: App Store Reviews of PayPal - Pay, Send, Save

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Customer Feedback Analysis of PayPal - Pay, Send, Save

Uncover user frustrations with the PayPal app: Bugs, support woes, and security issues detailed in this comprehensive analysis.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Poor Service

    PayPal is the worse money app to receive and transfer money out

    Sentiment
    • Negative
    Content
    • User Experience
    Apr 27, 2025
  • Tried to install honey safari extension without my permission.

    Tried to install honey safari extension without my permission.

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 25, 2025
  • Satisfying

    Very satisfyed

    Sentiment
    • Positive
    Content
    • User Experience
    Apr 24, 2025
  • Hello

    Since the update my PayPal isn’t working . It won’t even come up 😡

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 24, 2025
  • Fuenteslagordi

    I got hacked so many times I don’t recommend it

    Sentiment
    • Negative
    Content
    • Security Concerns
    Apr 24, 2025
  • These people make ion what ever the feel necessary to close an account and keep your money for four

    Would never use them again if they paid me to use them they’re highway robbery

    Sentiment
    • Negative
    Content
    • Customer Support
    Apr 24, 2025
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Sentiment Analysis (limited preview)
-66 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PayPal - Pay, Send, Save based on online reviews collected from App Store. The analysis helps Mobile App Developers, Customer Service Managers, Financial Analysts, Digital Product Managers, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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