Patagoniaclothing generally has high quality, but their customer service is lacking. They refused to price match and had an arrogant attitude towards customers. They also had issues with lost orders and slow refunds. Despite this, Patagonia has done outstanding work for environmental projects. Their repair service is praised, but their return process and filtering of negative reviews are concerning. Overall, Patagonia's customer service varies in quality.
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Great service for reparations of my wetsuit! Easy and qualitative!
Sentiment
Positive
Content
Repair Service
Nov 17, 2023
La commande soit disant entreposée dans…
La commande soit disant entreposée dans ma boite à lettre n'est jamais arrivée. On me conseille de chercher chez les voisins, bureau de poste etc. Donc 200 € perdus. A fuir!
Sentiment
Negative
Content
Ordering Experience
Nov 02, 2023
Ich warte seit Mai auf eine Erstattung
Ich warte seit Mai auf eine Erstattung. Kundenservice/-Reaktion mangelhaft! Aussagen von Patagonia werden nicht eingehalten. Ich würde nicht mehr direkt bei Patagonia bestellen, sondern nur über Händler.
Sentiment
Negative
Content
Refund/Return
Aug 29, 2023
free repairs just how they say and the founder wanted
Bought a lightweight fleece c2019.Zip puller mechanism got ripped off the bottom.Patagonia sent me prepaid envelope, repaired and sent back. All free.Part of their eco policy to reduce wastage. Well done.
Sentiment
Positive
Content
Repair Service
Aug 07, 2023
Vjosa Project
This is not about your products.What you (Ryan Gellert and the Patagonis team) did for the Vjosa project in Albanien is outstanding.Continue what you are doing!!
Sentiment
Positive
Content
Environmental Awareness
Apr 01, 2023
2 weeks ago I ordered some stuff
2 weeks ago I ordered some stuffStill no deliveryStill the tracker doesn’t work Just getting facing some delays with carrier from Patagonia Great gear - terrible delivery/customer service
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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