Mixed Reviews for Patagonia's Customer Service and Product Quality
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    • Retail Managers
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    • Customer Experience Specialists
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Mixed Reviews for Patagonia's Customer Service and Product Quality

Patagonia Feedback Report: Insights Beyond Reviews

Patagonia customers express disappointment with the brand's customer service and quality control. Several customers had negative experiences with delivery and returns, while others received damaged or faulty products. Some customers also criticized the brand for its association with factories that have poor working conditions. However, there were also positive reviews praising Patagonia's repair service and commitment to sustainability.

Source: Trustpilot Reviews of Patagonia 

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Customer Feedback Analysis of Patagonia 

Uncover the truth behind Patagonia's customer service and product quality - essential insights for industry professionals.

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Custom Date - Mar 14, 2025
Popular Phrases (limited preview)
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  • Great service for reparation of wetsuit

    Great service for reparations of my wetsuit! Easy and qualitative!

    Sentiment
    • Positive
    Content
    • Repair Service
    Nov 17, 2023
  • La commande soit disant entreposée dans…

    La commande soit disant entreposée dans ma boite à lettre n'est jamais arrivée. On me conseille de chercher chez les voisins, bureau de poste etc. Donc 200 € perdus. A fuir!

    Sentiment
    • Negative
    Content
    • Delivery
    Nov 02, 2023
  • Ne commandez JAMAIS sur ce site !!!!

    Ne commandez JAMAIS sur ce site !!!!Qualité médiocre. Une veste à 280 euros qui n’en vaut même pas 15.A fuir!!!!

    Sentiment
    • Negative
    Content
    • Product Quality
    Oct 21, 2023
  • Love this brand!

    Love this brand!

    Sentiment
    • Positive
    Content
    • Product Quality
    Oct 18, 2023
  • Vjosa Project

    This is not about your products.What you (Ryan Gellert and the Patagonis team) did for the Vjosa project in Albanien is outstanding.Continue what you are doing!!

    Sentiment
    • Positive
    Content
    • Environmental Awareness
    Apr 01, 2023
  • 2 weeks ago I ordered some stuff

    2 weeks ago I ordered some stuffStill no deliveryStill the tracker doesn’t work Just getting facing some delays with carrier from Patagonia Great gear - terrible delivery/customer service

    Sentiment
    • Negative
    Content
    • Delivery
    Mar 18, 2023
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Sentiment Analysis (limited preview)
-24 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Patagonia  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Sustainability Consultants, Customer Experience Specialists, Supply Chain Analysts, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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