Overstock.com: Customers Express Dissatisfaction with Shipping, Incorrect Products, and Poor Customer Service
Explore Overstock.com Customer Feedback Insights
Customers express dissatisfaction with Overstock.com due to issues with shipping, incorrect products, poor customer service, and high return fees. Complaints include receiving different items, overcharging for returns, false advertising, damaged products, and difficulty reaching customer service. The company has also been accused of bait and switch tactics, delayed shipments, and inadequate communication.
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I purchased a set of 1000 thread count Egyptian cotton sheets. Four months of use and they have pilling all over. Real Egyptian cotton will not pill so I surmise this product was falsely advertised. No more Overstock for me.
Sentiment
Negative
Content
Product Quality
Aug 15, 2023
The worst website to shop
The worst website to shop. Overcharge to return triple than accrual cost of the item. Never again
Sentiment
Negative
Content
Return Policy
Aug 12, 2023
Never shipped purchase
Took my money 3 weeks ago, item listed as in stock - still not shipped with no update for the last 2 weeks.
Sentiment
Negative
Content
Shipping and Delivery
Jul 29, 2023
Customer service is the worst
Customer service is the worst. Manufacturer was no better. Damaged product and neither would help me
Sentiment
Negative
Content
Customer Service
Jul 24, 2023
The new table set is amazing
The new table set is amazing. It came in about a week or so but most importantly it came in perfect condition and the set up and assembly was easy.
Sentiment
Positive
Content
Product Quality
Jul 09, 2023
If I could I wouldn’t give even one…
If I could I wouldn’t give even one star. Waiting for rug 6 weeks. Rug was very poor quality and smell. I returned the rug and I was charged $50 for label that I have to printed! Joke! Not recommend
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This page displays purchase options and a preview of the customer feedback analysis report for Overstock.com based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, E-commerce Analysts, Business Strategists, Marketing Professionals to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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