Customers express dissatisfaction with Orange's internet service
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    • Market Research Analyst
    • Product Manager
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Customers express dissatisfaction with Orange's internet service

Orange Customer Feedback Report: Unveiled Truths

Customers express their dissatisfaction with Orange's internet service, citing long wait times, poor customer service, and lack of solutions for technical issues. Some customers have experienced delays in installation or repairs, while others have had inconsistent internet connectivity. The company's support and communication have been criticized, with customers reporting conflicting information and difficulty reaching the service team. Overall, customers advise others to avoid Orange and seek alternatives.

Source: Trustpilot Reviews of Orange 

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Customer Feedback Analysis of Orange 

Uncover insights from Orange's customer feedback on internet service, support, and more to make informed decisions.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • Je suis outrée

    Jamais vu ça de ma vie Pas de wifi sans raison tout les jours ça vient et repart pendant des heures. La grosse blague. Pire expérience.Je suis furieuse.

    Sentiment
    • Negative
    Content
    • Internet Service
    Oct 25, 2023
  • Installation de la fibre prévue…

    Installation de la fibre prĂ©vue aujourd’hui 
 j’attends toujours et personne ne vient il est 16h45 et ce devait ĂȘtre avant 15h
 minable et Ă©nervant

    Sentiment
    • Negative
    Content
    • Fiber Installation
    Oct 25, 2023
  • Pour ne pas mettre zéro

    Pour ne pas mettre zéro. Orange m'a inscrit d'office à Chipstime, abonnement gratuit d'une semaine puis payant. Escroquerie et n'importe quoi.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Oct 25, 2023
  • Fibre orange

    Je viens a peine d'avoir la fibre mĂȘme pas un jour sans problĂšme!J'ai pris une livebox 5 et il est dĂ©jĂ  marquĂ© problĂšme de connexion, c'est n'importe quoi n'allez pas chez orange.

    Sentiment
    • Negative
    Content
    • Internet Service
    Oct 23, 2023
  • Demande de raccordement pour deux…

    Demande de raccordement pour deux maisons au mois de mai 2023 le 23 octobre 2023, j'en suis toujours au mĂȘme point, rien n'a bougĂ© et le service client n'est d'aucun secours. La seule rĂ©ponse: "effectivement ce n'est pas normal".

    Sentiment
    • Negative
    Content
    • Fiber Installation
    Oct 23, 2023
  • A fuir

    trĂšs mauvaise expĂ©rience avec le service client Orange. les conseilliers ne sont pas cohĂ©rent l’un nous dit Ă  l’autre nous dit b. c’est du grand n’importe quoi

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 20, 2023
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Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Orange  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Product Manager, Telecom Industry Consultant, Brand Manager to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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