Customers express dissatisfaction with Orange's internet service
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Orange Customer Feedback Report: Unveiled Truths

Customers express dissatisfaction with Orange's internet service

Customers express their dissatisfaction with Orange's internet service, citing long wait times, poor customer service, and lack of solutions for technical issues. Some customers have experienced delays in installation or repairs, while others have had inconsistent internet connectivity. The company's support and communication have been criticized, with customers reporting conflicting information and difficulty reaching the service team. Overall, customers advise others to avoid Orange and seek alternatives.

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Custom Date - Apr 19, 2024
Featured Content
  • Je suis outrée

    Jamais vu ça de ma vie Pas de wifi sans raison tout les jours ça vient et repart pendant des heures. La grosse blague. Pire expérience.Je suis furieuse.

    Sentiment
    • Negative
    Content
    • Internet Service
    Oct 25, 2023
  • Installation de la fibre prévue…

    Installation de la fibre prévue aujourd’hui … j’attends toujours et personne ne vient il est 16h45 et ce devait être avant 15h… minable et énervant

    Sentiment
    • Negative
    Content
    • Fiber Installation
    Oct 25, 2023
  • Pour ne pas mettre zéro

    Pour ne pas mettre zéro. Orange m'a inscrit d'office à Chipstime, abonnement gratuit d'une semaine puis payant. Escroquerie et n'importe quoi.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Oct 25, 2023
  • Fibre orange

    Je viens a peine d'avoir la fibre même pas un jour sans problème!J'ai pris une livebox 5 et il est déjà marqué problème de connexion, c'est n'importe quoi n'allez pas chez orange.

    Sentiment
    • Negative
    Content
    • Internet Service
    Oct 23, 2023
  • Demande de raccordement pour deux…

    Demande de raccordement pour deux maisons au mois de mai 2023 le 23 octobre 2023, j'en suis toujours au même point, rien n'a bougé et le service client n'est d'aucun secours. La seule réponse: "effectivement ce n'est pas normal".

    Sentiment
    • Negative
    Content
    • Fiber Installation
    Oct 23, 2023
  • A fuir

    très mauvaise expérience avec le service client Orange. les conseilliers ne sont pas cohérent l’un nous dit à l’autre nous dit b. c’est du grand n’importe quoi

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 20, 2023
  • See All Reviews
Sentiment Analysis
-100 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Orange  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Product Manager, Telecom Industry Consultant, Brand Manager to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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