Best Western Plus Meridian Hotel: A Trusted Choice in Nairobi
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Best Western Plus Meridian Hotel: A Trusted Choice in Nairobi

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The Best Western Plus Meridian Hotel in Nairobi receives high praise for its friendly and attentive staff, excellent cleanliness, and convenient central location. Guests appreciate the quality and variety of the breakfast, along with well-maintained rooms and amenities such as a rooftop pool and gym. However, some reviews point out issues like inconsistent air conditioning, occasional WiFi problems, and cramped room sizes. The hotel ensures strong COVID-19 safety protocols, which guests found reassuring. Overall, it is regarded as a great value for money, particularly for business travelers and tourists alike.

Source: Tripadvisor Reviews of Best Western Plus Meridian Hotel

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Customer Feedback Analysis of Best Western Plus Meridian Hotel

Unlock insights with our Best Western Plus Meridian Hotel feedback analysis. Ideal for improving guest experiences.

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Custom Date - Dec 26, 2024
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  • Alright

    I had a great time, the staff is great, special shout out to Florence who received us well and accompanied us throughout our stay. The rooms are impeccable as shown in the photos, the service is perfect at very affordable prices. The hotel is very well located and the activities offered are as interesting as they are financially affordable.

    Sentiment
    • Positive
    Content
    • Room Comfort
    May 01, 2024
  • Super staff!!!

    The entire team at best Western was fantastic. After long journey we were welcomed by Mr. Patrick the porter and checked by Mary who was always smiling. Mr. Peter the manager met us while we were sitting at the lobby and checked on us and all the other people who were sitting there something which its not easy to find in most hotels. Keep it up great team. I shall plan to visit again.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Feb 01, 2023
  • Home of comfort

    BWPM hotel is the best ever hotel i have been accomodated in.Cleanliness is of high standardVery friendly,humble and caring staff who are more than willing to support their clients unconditionally.Fully fitted premise with fitness centre,pool games and complete rooms.This is the best place for business purposes,leisure and entertainment.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Sep 01, 2022
  • Good, clean, well equipped rooms

    Good Covid-19 procedures at the entrance where the luggage and guest are sprayed to disinfect them. the reception staff are very friendly and knowledgeable which makes one feel at home.The rooms are well equipped, clean and quiet but could do with a small bottle of sanitiser. The Wi-Fi is fast and stable; no disconnections at all.

    Sentiment
    • Positive
    Content
    • Cleanliness And Maintenance
    Apr 01, 2021
  • Great service

    Very friendly and helpful staff. Food is good, breakfast is great! Rooms are clean. Complementary water bottles provided daily. Sometimes at night, the room is too warm and the AC doesn’t seem to keep up. Rooftop dinning at night is really nice and quiet.

    Sentiment
    • Positive
    Content
    • Breakfast Quality
    Jan 01, 2020
  • Very Helpful Staff

    I arrived into the hotel with a car covered in mud (due to an incident on 'safari') - and myself equally caked in mud. Staff and other guests were amused - and all very helpful to get me and my clothes cleaned during my very short overnight stay.Thank you to all that helped!Room was very well appointed. Clean & tidy.Breakfast restaurant very very good.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 01, 2020
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Best Western Plus Meridian Hotel based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Travel Consultants, Customer Service Trainers, Marketing Professionals, Hospitality Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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