Optima Tax Relief Reviews Summary
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  • Who is this report for?
    • Tax Consultants
    • Customer Service Managers
    • Digital Marketing Professionals
    • Business Analysts
    • Legal Advisors
Optima Tax Relief Reviews Summary

Optima Tax Relief Reviews: Unveil Customer Insights

Mixed online reviews of Optima Tax Relief highlight experiences ranging from excellent service and relief to dissatisfaction with high fees, lack of results, and poor communication. Clients appreciated professional interactions, progress tracking, and helpful staff, while others criticized the company for requesting more money without clear outcomes, slow responses, and limited assistance for specific tax situations like 1099 self-employed contractors.

Source: Trustpilot Reviews of Optima Tax Relief 

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Customer Feedback Analysis of Optima Tax Relief 

Explore comprehensive analysis of Optima Tax Relief reviews. Uncover insights on service quality, effectiveness, and client satisfaction.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Marisa Bruce was very helpful and…

    Marisa Bruce was very helpful and understanding. She was very thorough, understanding and patient.

    Sentiment
    • Positive
    Content
    • Professionalism and Expertise
    Apr 16, 2024
  • Follow Up Unacceptable

    I have contacted 5 times and requested a call back. To date, I have not received a call back. This is unacceptable. I have received letters from the IRS and want to know how to move forward.

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Mar 21, 2024
  • Spoke with Lily and she made the…

    Spoke with Lily and she made the experience smooth and easy to begin the process.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 18, 2024
  • Optima is very conscientious about my…

    Optima is very conscientious about my needs, timetable and options for resolution.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 15, 2024
  • Everything we discuss that needs to be…

    Everything we discuss that needs to be followed up on, they follow up on, and then of course get back it with me.

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Mar 15, 2024
  • I've called multiple times

    I've called multiple times, emails social media, and on your portal where documents are uploaded for a little over a month and no one has returned my calls.

    Sentiment
    • Negative
    Content
    • Communication and Responsiveness
    Feb 29, 2024
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Sentiment Analysis (limited preview)
30 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Optima Tax Relief  based on online reviews collected from Trustpilot. The analysis helps Tax Consultants, Customer Service Managers, Digital Marketing Professionals, Business Analysts, Legal Advisors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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