Opticsplanet receives negative reviews related to poor customer service, delayed shipments, incorrect items, billing issues, and lack of transparency on product availability. Customers report dissatisfaction with order processing, shipping delays, and unhelpful responses from customer service.
Source: Trustpilot Reviews of OpticsplanetStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
In-depth analysis of Opticsplanet customer feedback, highlighting service and shipping issues. Essential insights for business improvement.
I bought one trigger. They shipped two. I emailed them asking them to send UPS to pick it up. They don't respond. Then they charge me with higher than listing price.
2 optics cancelled without notification. terrible customer service, even worse run company. I didn't even get to the point of them taking forever to ship it. Run away and spend your money on scopelist or eurooptic.
4 days to even get item out to shipper? Gotta do better!!!! 🤮
Over the years I have done a LOT of business with optics planet. Things have always been as presented, cost is out front, shipping is timely. Never had any trouble. Date of experience is my last.
Optics Planet as a company is TERRIBLE. No Customer Service, no communication, absolutely worthless. DO NOT USE OPTICS PLANET you will be sorry you did.
Attempted to order an optic for a rifle I own at my home in KY while stationed overseas in Germany. Proceeded to jump through a week and a half of hoops before my item (still has not) shipped. Will never be doing business with these people again
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