Opticsplanet: Customer Service & Shipping Woes
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Opticsplanet Customer Feedback Analysis Report

Opticsplanet: Customer Service & Shipping Woes

Opticsplanet receives negative reviews related to poor customer service, delayed shipments, incorrect items, billing issues, and lack of transparency on product availability. Customers report dissatisfaction with order processing, shipping delays, and unhelpful responses from customer service.

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  • Supply Chain Analysts
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  • Business Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Do not own up to their mistakes.

    I bought one trigger. They shipped two. I emailed them asking them to send UPS to pick it up. They don't respond. Then they charge me with higher than listing price.

    Sentiment
    • Negative
    Content
    • Order Processing and Issues
    Apr 04, 2024
  • 2 optics cancelled…

    2 optics cancelled without notification. terrible customer service, even worse run company. I didn't even get to the point of them taking forever to ship it. Run away and spend your money on scopelist or eurooptic.

    Sentiment
    • Negative
    Content
    • Order Cancellations and Stock Availability
    Mar 29, 2024
  • 4 days to even get item out to shipper

    4 days to even get item out to shipper? Gotta do better!!!! 🤮

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Mar 23, 2024
  • Over the years I have done a LOT of…

    Over the years I have done a LOT of business with optics planet. Things have always been as presented, cost is out front, shipping is timely. Never had any trouble. Date of experience is my last.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 21, 2024
  • Optics Planet as a company is TERRIBLE

    Optics Planet as a company is TERRIBLE. No Customer Service, no communication, absolutely worthless. DO NOT USE OPTICS PLANET you will be sorry you did.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 13, 2024
  • Attempted to order an optic for a rifle…

    Attempted to order an optic for a rifle I own at my home in KY while stationed overseas in Germany. Proceeded to jump through a week and a half of hoops before my item (still has not) shipped. Will never be doing business with these people again

    Sentiment
    • Negative
    Content
    • Order Processing and Issues
    Nov 15, 2023
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Opticsplanet  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Supply Chain Analysts, E-commerce Managers, Retail Industry Consultants, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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