OptiContacts.com: Positive Feedback for Pricing, Service & Delivery
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OptiContacts.com Customer Feedback Analysis Report

OptiContacts.com: Positive Feedback for Pricing, Service & Delivery

OptiContacts.com receives positive feedback for competitive pricing, helpful customer service, and fast delivery. Customers appreciate the ease of ordering online and the convenience of automatic shipping. Some reviews highlight exceptional customer service experiences when resolving issues with orders. However, a few customers mention receiving faulty contacts or facing unexpected fees during the payment process. Overall, OptiContacts.com is praised for its wide product selection, reasonable prices, and quick response from customer service.

Best for
  • E-commerce Managers
  • Marketing Analysts
  • Customer Service Supervisors
  • Retail Industry Consultants
  • Optical Products Distributors

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Had a coupon and got 30% off

    Had a coupon and got 30% off. It was wonderful and less money.

    Sentiment
    • Positive
    Content
    • Price and Discounts
    Apr 24, 2024
  • Easy to order fast free shipping great…

    Easy to order fast free shipping great customer service

    Sentiment
    • Positive
    Content
    • Ordering Process
    Apr 23, 2024
  • Real people and outstanding customer service

    Your customer service rep, Emma, was extremely helpful and knowledgeable.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 23, 2024
  • Online site was easy to navigate

    Online site was easy to navigate, pricing competitive, and delivery on the mark!

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Apr 18, 2024
  • Quick and easy

    The process was quick and easy. They even worked with me while I updated my prescription to the contacts I wanted and kept me updated on the process.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 18, 2024
  • Great Customer Service

    I had an issue receiving my contacts because of an error I made when I placed the order. Customer Service responded quickly and resent my contacts right away. Excellent customer service!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 17, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for OptiContacts.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Marketing Analysts, Customer Service Supervisors, Retail Industry Consultants, Optical Products Distributors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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