FramesDirect: Mixed Customer Reviews Highlight Quality and Shipping
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In-Depth FramesDirect Customer Feedback Analysis

FramesDirect: Mixed Customer Reviews Highlight Quality and Shipping

FramesDirect receives mixed reviews from customers, with some praising the fast shipping, quality of products, and customer service, while others complain about delays, wrong orders, and lack of communication. Customers appreciate the wide selection and competitive prices. Issues mentioned include delays in receiving orders, incorrect frames, and challenges with refunds. Despite some negative experiences, loyal customers commend the quality of lenses and the ease of browsing and ordering on the website. Overall, FramesDirect seems to excel in product quality and variety but needs improvement in order accuracy and communication.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • We thought we were getting transition…

    We thought we were getting transition lenses. They are just sunglasses.

    Sentiment
    • None
    Content
    • Order Accuracy
    Mar 14, 2024
  • Oakley Sutro Glasses Review

    Comfortable and great color on the glasses. Work well for my cycling experiences.

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 14, 2024
  • Great Oakleys

    Got exactly what I ordered and it arrived fast enough for me to take with me on my spring break trip. I will definitely be shopping here again

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Mar 13, 2024
  • Great place to order from

    Great place to order from. I’ve been ordering from this company for about 4 years now and never had an issue. I highly recommend

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 07, 2024
  • Easy to use

    Easy to use, with a good selection of frames. Delivery was quick!

    Sentiment
    • Positive
    Content
    • Website Usability
    Mar 07, 2024
  • Good service

    Good service, fast delivery, great prices!

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Mar 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for FramesDirect  based on online reviews collected from Trustpilot. The analysis helps Market Analyst, E-commerce Manager, Customer Experience Director, Retail Strategy Consultant, Brand Manager to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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