Opentip.com: Mixed Reviews Highlighting Fast Shipping and Quality Products
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Opentip.com Customer Feedback Analysis: Unlock Business Insights

Opentip.com: Mixed Reviews Highlighting Fast Shipping and Quality Products

Opentip.com receives mixed reviews with customers praising fast shipping, quality products, and good customer service, but others complain about inaccurate item descriptions, slow shipping, and unhelpful communication. Despite some positive experiences, issues with order accuracy, delays, and customer service responsiveness are highlighted. The company's communication, shipping times, and product descriptions are areas for improvement.

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Custom Date - May 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • 6x6 Copper post cap lights

    I ordered solar lights for two 6x6 post caps at the end of the driveway. They shipped really quickly and were packaged well. Shipping was a little on the high side but with the discounted price of the lights it was justifiable. The lights work well and look great! Thanks!

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Feb 06, 2024
  • They did not ship all of the items

    They did not ship all of the items. When trying to get customer service or issue resolved they have been asking for impossible request such as pictures of the item that never arrived in the package it came in. After a week of the impossible request and me trying to continue to express the issues with not getting the items I purchased, I was told that they would help me when i came clean and told them the truth, implying that I was lying about receiving the items! I have attempted to reach management, which is impossible. They are either not at work or on the phone and refuse to allow me to hold. Cant get the items nor can I get a refund. Getting your items is like the lottery.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 30, 2024
  • I purchased four (4) sweaters jackets…

    I purchased four (4) sweaters jackets they fit well and quality is excellent.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 26, 2024
  • Helpful & Easy To Work With

    I've placed several orders with OpenTip. Although their site is a bit all over the place and their email responses can be a bit delayed – they've always been helpful and accommodating.I'll continue to work with them.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 06, 2024
  • Lock was perfect fit.

    Lock was perfect fit, easy install.

    Sentiment
    • Positive
    Content
    • Product Quality
    Dec 19, 2023
  • easy to use website fast service

    easy to use website fast service

    Sentiment
    • Positive
    Content
    • Website Usability
    Sep 05, 2023
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Opentip.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Experience Specialists, Marketing Analysts, Product Managers, Online Retail Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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