Ontop Inc. Customer Experience Analysis
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Ontop Inc. Customer Experience Analysis

Ontop Inc. Analysis: Boost Customer Experience & Retention

Ontop Inc. faces numerous issues such as blocked funds without notification, poor customer support, app bugs, high fees, and long transfer times. Users express frustration over unreliable service, lack of transparency in transactions, and constant app updates causing inconvenience. The company's customer service is criticized for being unresponsive and unhelpful, leading to a significant loss of user trust. Overall, Ontop Inc. struggles with technical shortcomings, inadequate communication, and unsatisfactory user experience.

Source: Google Play Reviews of Ontop Inc.

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Customer Feedback Analysis of Ontop Inc.

Unlock key insights with our Ontop Inc. Customer Experience Analysis Report. Enhance your strategy and user satisfaction.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • the transfers take time, support is terrible, commissions are high and exchange rate works against the users, app fails constantly

    Sentiment
    • Negative
    Content
    • Transaction Time and Fees
    May 17, 2024

  • Cannot log in on the app on either phone or tablet. Error message reports incorrect user or password. Credentials work fine to access Ontop via browser.

    Sentiment
    • Negative
    Content
    • Account Access Issues
    Apr 29, 2024

  • Pesima atencion Al cliente, responden despues de dias sin algĂşn apoyo. No lo recomiendo

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 19, 2024

  • Really good app! I can use a free pre paid virtual card, and also subscribe to a plan to earn money back while spending

    Sentiment
    • Positive
    Content
    • User-Friendliness
    Dec 18, 2023

  • They block your money in your TopCard without telling you and even if you call support many times they don't help you and just apologise. My Money is stolen.

    Sentiment
    • Negative
    Content
    • Card Blocking and Security
    Nov 04, 2023

  • My money is safe and transferring is made easy it takes about 2 days before the money reflects in my account. I am super excited for the physical card to be released to South Africa

    Sentiment
    • Positive
    Content
    • Money Transfers
    Sep 12, 2023
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Sentiment Analysis (limited preview)
-50 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Ontop Inc. based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Managers, UX/UI Designers, Business Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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