Stori Bank: Negative Reviews of Poor Service, Technical Issues, and Limited Support
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Stori Bank: Negative Reviews of Poor Service, Technical Issues, and Limited Support

Stori bank receives negative customer reviews for its poor service, technical issues with the app, and lack of customer support. Customers complain about not receiving approved credit cards, problems with the card's functionality, and limited investment options. The company is criticized for its high fees, slow customer service, and lack of transparency. Users also mention issues with privacy and performance. Stori's delivery service and payment options are reported as unreliable. The app is described as slow and problematic.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ya me atendio Elisa Jimenez con el ticket 2222 y sigue falllando al querer hacer transferencia a otras cuentas. No est谩 dejando transferir desde la cuenta de Stori+ a otras cuentas, me esta marcando *servicio no disponible* 驴Ya se transaron el dinero o que rollo?

    Sentiment
    • Negative
    Content
    • Transfer Issues
    Jan 21, 2024

  • Una app muy lenta. Y la tarjeta fue un error consegu铆r. No la recomiendo.

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 17, 2024

  • Mejor vayan a Klar. Si alguna vez tienes un cargo que no haya sido procesado correctamente te retienen el dinero 15 d铆as. Adem谩s de que el soporta del chat es una maldita broma. Tendr铆an mejor servicio contratando vagabundos que personas como Eduardo Quiroz. Realmente el soporte est谩 lleno de in煤tiles que no acabaron la carrera.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 16, 2024

  • Cuidado que te meten cobros fantasma y te cuelgan el servicio telefonico para evitar resolver Una mega estafa haciendote pagar cosas que ni sentido tienen (permiten la entrada de esos cobros con tarjeta apagada) Si intentas cancelar la cuenta te cuelgan tambien y sigues recibiendo los cobros Y si no pagas te insartan seguro en tu buro Hazte un favor y evitate este enorme problema, ya he pagado mas de 12,000 y siguen sin resolverme

    Sentiment
    • Negative
    Content
    • Fraud
    Jan 14, 2024

  • Mala, la atenci贸n al cliente es exageradamente lenta, la app tiene fallas

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 29, 2023

  • Approved!/Not approved!..驴Qui茅n sabe? La aplicaci贸n no funciona bien

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 20, 2023
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Sentiment Analysis (of 30 reviews)
-57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Stori - Crédito y Depósitos based on online reviews collected from Google Play. The analysis helps Financial Analysts, Customer Experience Managers, Product Managers, Banking Executives, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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