Nurx Customer Frustration and Service Issues: Delayed Responses, Incorrect Charges, Poor Customer Support
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Nurx Review Analysis: Navigating Customer Service Challenges

Nurx Customer Frustration and Service Issues: Delayed Responses, Incorrect Charges, Poor Customer Support

Nurx customers express frustration with delayed responses, incorrect charges, poor customer service, and prescription issues. Many cite problems with cancellations, billing discrepancies, and inadequate medication fulfillment. Complaints include long wait times, unresponsive chat support, and lack of coordination between billing and service fulfillment. Customers highlight issues with insurance billing, lack of timely refunds, and unsatisfactory medication management. Negative experiences lead to cancellations, account deactivation, and difficulties in obtaining necessary medications. Nurx's customer service and prescription management processes receive consistent criticism, with multiple users sharing dissatisfaction with the overall service quality.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Paid $30 for them to tell me they don’t…

    Paid $30 for them to tell me they don’t accept my insurance.

    Sentiment
    • Negative
    Content
    • Insurance and Billing Issues
    Apr 17, 2024
  • Been using NURX for 2-3 years!

    I've been receiving my preferred birth control from NURX for almost 2-3 years now I think. I told them which one I wanted(that I was already taking) and after confirming everything they started my prescription! I've had no issues since starting!

    Sentiment
    • Positive
    Content
    • Medical Care Quality Concerns
    Apr 04, 2024
  • I ordered some medication for 27$ then…

    I ordered some medication for 27$ then after few hours they send me message that is wrong and I need to pay 40$ so I cancelled order.I received message that they will return my money which I didn't receive.So never again...

    Sentiment
    • Negative
    Content
    • Insurance and Billing Issues
    Mar 29, 2024
  • THE WORST SERVICE.

    THE WORST SERVICE.They overcharged my card for something that dont aggree with and never reply to any text, emails or anything. Even on the app where you paid 30 dollars for the consultation they never replied.

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Mar 21, 2024
  • Horrible customer service

    Horrible customer service. Almost feels kind of scammy. I put in my insurance and paid the $30 just to be told after they took my payment, that they don't accept my insurance. That's something I should know before spending the money. I'd love a refund.

    Sentiment
    • Negative
    Content
    • Insurance and Billing Issues
    Mar 08, 2024
  • Don't waste your time or money

    They take forever to respond, wouldn't prescribe the option I wanted due to me having a splenectomy... every prescription has risks so why have a conscience this time and refuse the only viable option.

    Sentiment
    • Negative
    Content
    • Medical Care Quality Concerns
    Feb 15, 2024
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Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nurx  based on online reviews collected from Trustpilot. The analysis helps Healthcare Consultants, Pharmacy Managers, Customer Experience Analysts, Digital Health Entrepreneurs, Patient Advocacy Group Leaders to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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