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Mixed Reviews for Novotel Rotterdam

Mixed Reviews for Novotel Rotterdam

30 reviews between Jan 01, 2022 and Nov 01, 2023.

The Novotel hotel in Rotterdam has received mixed reviews from guests. Some mentioned issues with the hotel rooms, such as bad smell and outdated facilities. Others praised the convenient location near the highway and university, as well as the spacious and clean rooms. The staff's attitude and service quality were highlighted by several reviewers, with some describing them as rude and unhelpful. Breakfast options varied, and parking was available for a fee. Overall, the hotel's condition and customer service were points of concern for many guests.

Novotel Rotterdam Brainpark
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30 reviews between Jan 01, 2022 and Nov 01, 2023.

Jan 01, 2022 - Nov 01, 2023

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  • Great hotel and breakfast

    Excellent stay and wheelchair accessible rooms. Excellent breakfast and helpful staff. The only negatives were paper cups in rooms, no teaspoon, and no uht milk for drinks. Powdered milk makes coffee taste bad. The building site starting at 7:15 each morning wasn't very good, however this is not the fault of the hotel and it didn't affect our stay. I've booked again for next year.

    Sentiment
    • Positive
    Content
    • Breakfast
    Sep 01, 2023
  • Standard business hotel

    This hotel has a great location near to the highway and close to the Rotterdam city center. The hotel reception and restaurant are a bid outdated. My executive room was spacious with a minimalistic interior, average bedding and very small desk. The new modern bathroom was great, but with my 1.96 I hit my head to the shower. The breakfast is good and the hotel staff is very friendly.

    Sentiment
    • None
    Content
    • Location
    Apr 01, 2023
  • The location and room are nice, but the property is under repair and construction

    The room was nice, the view from my room was good too, and the hotel has a nice restaurant near the reception. But remember that the hotel is far from city center, and the closest tram station is at least 10 mins' walk. RSM is close and that was my reason to stay at this hotel. Also, while I was staying the hotel was undergoing repairs, only two out to four lifts were working thus it took more than 10 mins for the lift to show up on my floor.

    Sentiment
    • None
    Content
    • Location
    Sep 01, 2022
  • Terrible Hotel

    a very bad hotel. The staff has no respect especially the Indian lady in reception, they took the sofa blanket from my room without any promotion, I do not advise anyone to stay in this hotel, defiantly I will not come again.

    Sentiment
    • Negative
    Content
    • Staff
    Aug 01, 2022
  • Great stay (3 nights)

    This is our preferred hotel in Rotterdam. Breakfast is amazing for the whole family: many healthy choices ! The hotel is located near a free park & ride; which allows you to be in the city center quickly. Unfortunately, you have to pay now for the parking (post covid measure)

    Sentiment
    • Positive
    Content
    • Breakfast
    Jul 01, 2022
  • Old facilities and so so service

    The facilities there are so old, carpet looks super dirty in the room. Bedding -especially the pillows are very uncomfortable-feels like many small cotton balls inside, they are worn out. The reception who checked in for us I was not friendly at all, no smile, we stayed 3 nights, every time I passed by and met her, she was always with cold faces.

    Sentiment
    • Negative
    Content
    • Hotel Rooms
    Jul 01, 2022
  • Poor staff communication

    I stayed at the novotel for 8 nights. Rooms are ok but the staff are so rude and ignorant. Breakfast is 20 euro and insnt worrh it can't even do a fried egg or mushrooms even tho they are on the picture. I would not stay here again

    Sentiment
    • Negative
    Content
    • Staff
    Apr 01, 2022
  • Meant for uni stay

    Simple neat hotel. Stayed there for over 15 days. Was visiting my son at Erasmus university. The hotel is located very close. The room in itself was cosy. Very comfortable bed. Could do with a bit of closet space as very little space to put the clothes away. Good view from the hotel and decent heating. Meals very also decent - did not take the breakfast at the hotel. So don’t know about that.

    Sentiment
    • Positive
    Content
    • Hotel Rooms
    Feb 01, 2022
  • Novotel Rotterdam

    Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.

    Sentiment
    • Positive
    Content
    • Location
    Feb 01, 2022
  • Great hotel! Great staff! Go there!

    We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!

    Sentiment
    • Positive
    Content
    • Staff
    Feb 01, 2022
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6 Net Promoter
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