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Mixed Reviews for Novotel Rotterdam Hotel

Mixed Reviews for Novotel Rotterdam Hotel

30 reviews between Jan 01, 2022 and Nov 01, 2023.

The Novotel Rotterdam hotel has received mixed reviews, with some guests praising the friendly staff and excellent breakfast, while others complain about the outdated rooms, unhelpful reception staff, and lack of amenities. The hotel's location is convenient for business trips and is close to the highway and public transport. However, it is far from the city center and lacks nearby attractions. Guests have reported issues with cleanliness, uncomfortable bedding, and noise disturbances.

Novotel Rotterdam Brainpark
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30 reviews between Jan 01, 2022 and Nov 01, 2023.

Jan 01, 2022 - Nov 01, 2023

Popular Phrases

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  • Good for business

    Good clean hotel that seems to have had the room recently refurbished. Some further refurbishments in progress and I hope they get to the restaurant eventually as that has become tired. Breakfast is fine, quite automated and characterless but adequate. All staff friendly and efficient.

    Sentiment
    • Positive
    Content
    • Cleanliness
    Sep 01, 2023
  • Don’t waste your money

    Hotel service is below any standards. Front desk Staff and Restaurant Staff have always a bad mood, looks like you are asking for huge favor to even buy water at recepction or have a steak at the restaurant. Wifi is weak and slow, elevators are also very slow. It’s basically just a good bed to sleep and a regular shower.

    Sentiment
    • Negative
    Content
    • Facilities
    Jun 01, 2023
  • Terrible Hotel

    a very bad hotel. The staff has no respect especially the Indian lady in reception, they took the sofa blanket from my room without any promotion, I do not advise anyone to stay in this hotel, defiantly I will not come again.

    Sentiment
    • Negative
    Content
    • Staff Service
    Aug 01, 2022
  • Great stay (3 nights)

    This is our preferred hotel in Rotterdam. Breakfast is amazing for the whole family: many healthy choices ! The hotel is located near a free park & ride; which allows you to be in the city center quickly. Unfortunately, you have to pay now for the parking (post covid measure)

    Sentiment
    • Positive
    Content
    • Breakfast
    Jul 01, 2022
  • Old facilities and so so service

    The facilities there are so old, carpet looks super dirty in the room. Bedding -especially the pillows are very uncomfortable-feels like many small cotton balls inside, they are worn out. The reception who checked in for us I was not friendly at all, no smile, we stayed 3 nights, every time I passed by and met her, she was always with cold faces.

    Sentiment
    • Negative
    Content
    • Room Condition
    Jul 01, 2022
  • Comfortable two night stay on outskirts of Rotterdam

    Comfortable and good sized room, good choice for breakfast and reasonably priced restaurant for dinner. Helpful and pleasant staff. Well located close to the motorway in university/business park location. Car park is payable.

    Sentiment
    • Positive
    Content
    • Facilities
    Jun 01, 2022
  • Service could be improved. Large rooms

    The reception manager (only one not wearing a uniform) was rather unhelpful. Asked for a quiet room and could not care less, didn't even try to move me. Staff in general not welcoming. Typical Dutch service ie "take it or leave it". Only exception was at breakfast were I got great food allergy service.

    Sentiment
    • None
    Content
    • Staff Service
    May 01, 2022
  • Poor staff communication

    I stayed at the novotel for 8 nights. Rooms are ok but the staff are so rude and ignorant. Breakfast is 20 euro and insnt worrh it can't even do a fried egg or mushrooms even tho they are on the picture. I would not stay here again

    Sentiment
    • Negative
    Content
    • Breakfast
    Apr 01, 2022
  • Novotel Rotterdam

    Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.

    Sentiment
    • Positive
    Content
    • Location
    Feb 01, 2022
  • Great hotel! Great staff! Go there!

    We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!

    Sentiment
    • Positive
    Content
    • Staff Service
    Feb 01, 2022
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Sentiment Analysis

6 Net Promoter
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