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Novotel Rotterdam Brainpark: Mixed Reviews for Comfort and Service

Novotel Rotterdam Brainpark: Mixed Reviews for Comfort and Service

30 reviews between Jan 01, 2022 and Nov 01, 2023.

The Novotel Rotterdam Brainpark hotel offers comfortable rooms with mixed reviews on cleanliness and outdated facilities. The location is convenient for business travelers, with close proximity to Brainpark and Erasmus University. The hotel staff receives mixed feedback, with some mentioning rude and unhelpful service. Breakfast is praised for its variety, but some guests find it overpriced. The hotel's parking is now chargeable. Overall, the hotel is recommended for its spacious rooms and convenient location, but improvements are needed in terms of cleanliness and customer service.

Novotel Rotterdam Brainpark
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30 reviews between Jan 01, 2022 and Nov 01, 2023.

Jan 01, 2022 - Nov 01, 2023

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  • Good for business

    Good clean hotel that seems to have had the room recently refurbished. Some further refurbishments in progress and I hope they get to the restaurant eventually as that has become tired. Breakfast is fine, quite automated and characterless but adequate. All staff friendly and efficient.

    Sentiment
    • Positive
    Content
    • Room Size and Amenities
    Sep 01, 2023
  • Great hotel and breakfast

    Excellent stay and wheelchair accessible rooms. Excellent breakfast and helpful staff. The only negatives were paper cups in rooms, no teaspoon, and no uht milk for drinks. Powdered milk makes coffee taste bad. The building site starting at 7:15 each morning wasn't very good, however this is not the fault of the hotel and it didn't affect our stay. I've booked again for next year.

    Sentiment
    • Positive
    Content
    • Breakfast and Food
    Sep 01, 2023
  • Don’t waste your money

    Hotel service is below any standards. Front desk Staff and Restaurant Staff have always a bad mood, looks like you are asking for huge favor to even buy water at recepction or have a steak at the restaurant. Wifi is weak and slow, elevators are also very slow. It’s basically just a good bed to sleep and a regular shower.

    Sentiment
    • Negative
    Content
    • Staff and Service
    Jun 01, 2023
  • Standard business hotel

    This hotel has a great location near to the highway and close to the Rotterdam city center. The hotel reception and restaurant are a bid outdated. My executive room was spacious with a minimalistic interior, average bedding and very small desk. The new modern bathroom was great, but with my 1.96 I hit my head to the shower. The breakfast is good and the hotel staff is very friendly.

    Sentiment
    • None
    Content
    • Location and View
    Apr 01, 2023
  • Security lapse could have been serious

    For the first time I had a scary experience in this hotel. I was fortunately fully dressed at 10 pm when a man used a key to enter my room. He thought he was checked in correctly but of course apologised and left. Apparently I had been checked out in error. If I had been a woman I would have called the police. The hotel explanation was on was a mistake. Unfortunately as a result I cannot recommend the hotel which is as others say in need of a big upgrade.

    Sentiment
    • Negative
    Content
    • Staff and Service
    Oct 01, 2022
  • Service could be improved. Large rooms

    The reception manager (only one not wearing a uniform) was rather unhelpful. Asked for a quiet room and could not care less, didn't even try to move me. Staff in general not welcoming. Typical Dutch service ie "take it or leave it". Only exception was at breakfast were I got great food allergy service.

    Sentiment
    • None
    Content
    • Staff and Service
    May 01, 2022
  • Poor staff communication

    I stayed at the novotel for 8 nights. Rooms are ok but the staff are so rude and ignorant. Breakfast is 20 euro and insnt worrh it can't even do a fried egg or mushrooms even tho they are on the picture. I would not stay here again

    Sentiment
    • Negative
    Content
    • Staff and Service
    Apr 01, 2022
  • Meant for uni stay

    Simple neat hotel. Stayed there for over 15 days. Was visiting my son at Erasmus university. The hotel is located very close. The room in itself was cosy. Very comfortable bed. Could do with a bit of closet space as very little space to put the clothes away. Good view from the hotel and decent heating. Meals very also decent - did not take the breakfast at the hotel. So don’t know about that.

    Sentiment
    • Positive
    Content
    • Room Size and Amenities
    Feb 01, 2022
  • Novotel Rotterdam

    Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.

    Sentiment
    • Positive
    Content
    • Location and View
    Feb 01, 2022
  • Great hotel! Great staff! Go there!

    We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!

    Sentiment
    • Positive
    Content
    • Staff and Service
    Feb 01, 2022
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