30 reviews between Jan 01, 2022 and Nov 01, 2023.
The Novotel Rotterdam Brainpark hotel offers comfortable rooms with mixed reviews on cleanliness and outdated facilities. The location is convenient for business travelers, with close proximity to Brainpark and Erasmus University. The hotel staff receives mixed feedback, with some mentioning rude and unhelpful service. Breakfast is praised for its variety, but some guests find it overpriced. The hotel's parking is now chargeable. Overall, the hotel is recommended for its spacious rooms and convenient location, but improvements are needed in terms of cleanliness and customer service.Novotel Rotterdam Brainpark
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30 reviews between Jan 01, 2022 and Nov 01, 2023.
Good clean hotel that seems to have had the room recently refurbished. Some further refurbishments in progress and I hope they get to the restaurant eventually as that has become tired. Breakfast is fine, quite automated and characterless but adequate. All staff friendly and efficient.
Excellent stay and wheelchair accessible rooms. Excellent breakfast and helpful staff. The only negatives were paper cups in rooms, no teaspoon, and no uht milk for drinks. Powdered milk makes coffee taste bad. The building site starting at 7:15 each morning wasn't very good, however this is not the fault of the hotel and it didn't affect our stay. I've booked again for next year.
Hotel service is below any standards. Front desk Staff and Restaurant Staff have always a bad mood, looks like you are asking for huge favor to even buy water at recepction or have a steak at the restaurant. Wifi is weak and slow, elevators are also very slow. It’s basically just a good bed to sleep and a regular shower.
This hotel has a great location near to the highway and close to the Rotterdam city center. The hotel reception and restaurant are a bid outdated. My executive room was spacious with a minimalistic interior, average bedding and very small desk. The new modern bathroom was great, but with my 1.96 I hit my head to the shower. The breakfast is good and the hotel staff is very friendly.
For the first time I had a scary experience in this hotel. I was fortunately fully dressed at 10 pm when a man used a key to enter my room. He thought he was checked in correctly but of course apologised and left. Apparently I had been checked out in error. If I had been a woman I would have called the police. The hotel explanation was on was a mistake. Unfortunately as a result I cannot recommend the hotel which is as others say in need of a big upgrade.
The reception manager (only one not wearing a uniform) was rather unhelpful. Asked for a quiet room and could not care less, didn't even try to move me. Staff in general not welcoming. Typical Dutch service ie "take it or leave it". Only exception was at breakfast were I got great food allergy service.
I stayed at the novotel for 8 nights. Rooms are ok but the staff are so rude and ignorant. Breakfast is 20 euro and insnt worrh it can't even do a fried egg or mushrooms even tho they are on the picture. I would not stay here again
Simple neat hotel. Stayed there for over 15 days. Was visiting my son at Erasmus university. The hotel is located very close. The room in itself was cosy. Very comfortable bed. Could do with a bit of closet space as very little space to put the clothes away. Good view from the hotel and decent heating. Meals very also decent - did not take the breakfast at the hotel. So don’t know about that.
Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.
We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!
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30 reviews between Sep 01, 2022 and Oct 01, 2023.
Convenient and clean hotel near the airport, but nothing special. Overpriced with robotic staff and poor restaurant. Some rooms in need of renovation. Good location for layovers. Mixed reviews on the food quality. Ideal for early morning flights. Close proximity to the airport. Mixed feedback on customer service. Some rooms outdated and in poor condition. Convenient parking available. Limited outlets in the rooms. Easy access to the airport terminal. Mixed reviews on the restaurant. Good views of the airport. Friendly and helpful staff.
16 reviews between Jan 01, 2013 and Aug 01, 2023.
A hotel in the style of an American motel located in an industrial area. Clean rooms with a downside of noise from people passing by. The restaurant is nice but pricey. The hotel offers good amenities including Wi-Fi, free parking, and a great breakfast. Overall, a comfortable stay with friendly staff.
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