Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
Mixed Reviews for Novotel Rotterdam Brainpark Hotel

Mixed Reviews for Novotel Rotterdam Brainpark Hotel

30 reviews between Jan 01, 2022 and Nov 01, 2023.

The Novotel Rotterdam Brainpark hotel has received mixed reviews from guests. Some complaints include unhelpful staff, outdated facilities, and a lack of cleanliness. However, positive aspects such as comfortable rooms, good breakfast, and convenient location have also been mentioned. The hotel is situated near the university and business park, making it suitable for both leisure and business travelers. Overall, the hotel's service and condition seem to have room for improvement.

Novotel Rotterdam Brainpark
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

30 reviews between Jan 01, 2022 and Nov 01, 2023.

Jan 01, 2022 - Nov 01, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • Good for business

    Good clean hotel that seems to have had the room recently refurbished. Some further refurbishments in progress and I hope they get to the restaurant eventually as that has become tired. Breakfast is fine, quite automated and characterless but adequate. All staff friendly and efficient.

    Sentiment
    • Positive
    Content
    • Facilities
    Sep 01, 2023
  • Great hotel and breakfast

    Excellent stay and wheelchair accessible rooms. Excellent breakfast and helpful staff. The only negatives were paper cups in rooms, no teaspoon, and no uht milk for drinks. Powdered milk makes coffee taste bad. The building site starting at 7:15 each morning wasn't very good, however this is not the fault of the hotel and it didn't affect our stay. I've booked again for next year.

    Sentiment
    • Positive
    Content
    • Facilities
    Sep 01, 2023
  • Don’t waste your money

    Hotel service is below any standards. Front desk Staff and Restaurant Staff have always a bad mood, looks like you are asking for huge favor to even buy water at recepction or have a steak at the restaurant. Wifi is weak and slow, elevators are also very slow. It’s basically just a good bed to sleep and a regular shower.

    Sentiment
    • Negative
    Content
    • Staff Service
    Jun 01, 2023
  • Terrible Hotel

    a very bad hotel. The staff has no respect especially the Indian lady in reception, they took the sofa blanket from my room without any promotion, I do not advise anyone to stay in this hotel, defiantly I will not come again.

    Sentiment
    • Negative
    Content
    • Staff Service
    Aug 01, 2022
  • Old facilities and so so service

    The facilities there are so old, carpet looks super dirty in the room. Bedding -especially the pillows are very uncomfortable-feels like many small cotton balls inside, they are worn out. The reception who checked in for us I was not friendly at all, no smile, we stayed 3 nights, every time I passed by and met her, she was always with cold faces.

    Sentiment
    • Negative
    Content
    • Room Condition
    Jul 01, 2022
  • Great stay (3 nights)

    This is our preferred hotel in Rotterdam. Breakfast is amazing for the whole family: many healthy choices ! The hotel is located near a free park & ride; which allows you to be in the city center quickly. Unfortunately, you have to pay now for the parking (post covid measure)

    Sentiment
    • Positive
    Content
    • Breakfast
    Jul 01, 2022
  • Comfortable two night stay on outskirts of Rotterdam

    Comfortable and good sized room, good choice for breakfast and reasonably priced restaurant for dinner. Helpful and pleasant staff. Well located close to the motorway in university/business park location. Car park is payable.

    Sentiment
    • Positive
    Content
    • Facilities
    Jun 01, 2022
  • Service could be improved. Large rooms

    The reception manager (only one not wearing a uniform) was rather unhelpful. Asked for a quiet room and could not care less, didn't even try to move me. Staff in general not welcoming. Typical Dutch service ie "take it or leave it". Only exception was at breakfast were I got great food allergy service.

    Sentiment
    • None
    Content
    • Staff Service
    May 01, 2022
  • Novotel Rotterdam

    Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.

    Sentiment
    • Positive
    Content
    • Location
    Feb 01, 2022
  • Great hotel! Great staff! Go there!

    We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!

    Sentiment
    • Positive
    Content
    • Staff Service
    Feb 01, 2022
  • See All Reviews

Sentiment Analysis

6 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Tripadvisor reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from Tripadvisor. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Tripadvisor and is not associated with or supported by Tripadvisor in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Tripadvisor's terms of use, including copyright regulations, when utilizing the extracted review data.