Nike Online Reviews Executive Summary
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Nike Feedback Report: Insights for Business Strategy

Nike Online Reviews Executive Summary

Nike receives a mix of positive and negative feedback regarding product quality, customer service, and delivery. Positive reviews highlight fast service, great quality, and efficient returns. However, negative feedback focuses on issues with product durability, poor customer service, and delivery problems. Customers mention difficulties in receiving refunds, damaged products, and unhelpful interactions with customer support. Overall, there are concerns about communication between Nike and customers, particularly in handling returns and resolving quality issues.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Makkelijk besteld en bezorgd

    Besteld via de nike app. Je wordt op de hoogte gehouden van bezorging. Schoenen zijn geleverd. Alles ging goed.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Nov 24, 2023
  • Very bad experience

    Very bad experience. My return order has been lost by post nl and eventually i was not able to receive any replacement for my order, as it was already out of stock.

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    Jun 12, 2023
  • Schoenen besteld maat 39 voor 89.99euro…

    Schoenen besteld maat 39 voor 89.99euro en opeens volgende dag van de site gehaald ? Nu heb ik wel betaald maar nog geen cent terug ontvangen?.(dit ruikt naar oplichting).

    Sentiment
    • Negative
    Content
    • Product Authenticity
    Apr 26, 2023
  • Op 19de schoenen besteld

    Op 19de schoenen besteld, 22ste maar nog niet ontvangen! De bezorgind service is zero!

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Apr 22, 2023
  • De maten van de kinderschoenen kloppen…

    De maten van de kinderschoenen kloppen tegenwoordig niet meer. Ze moeten nu mee winkelen.

    Sentiment
    • None
    Content
    • Size and Fit
    Apr 21, 2023
  • 0 Stars Nike you are going down just…

    0 Stars Nike you are going down just like Budight this is a BIG INSULT us as real WOMEN have rights this does NOT REPRESENT US!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 16, 2023
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Sentiment Analysis (of 30 reviews)
-65 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Nike  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Market Researchers, Brand Strategists, Customer Service Directors, Product Development Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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