Nike App User Experience Critique
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Nike App Feedback Analysis Report: Unlock User Insights

Nike App User Experience Critique

Nike's app faces criticism for sign-in issues, search functionality, and checkout problems. Users express frustration with account creation, filtering options, and payment errors. Complaints include canceled orders, refund delays, and lack of notifications for restocks. The app's update is reported to have login malfunctions and privacy concerns. Despite positive feedback on product quality, the overall user experience is marred by technical glitches and usability issues.

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  • Product Managers
  • Customer Experience Specialists
  • Marketing Professionals
  • E-commerce Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Payment not accepted

    Neither of my credit cards nor apple pay were not going through, Terrible experience.

    Sentiment
    • None
    Content
    • Purchasing Experience
    Apr 22, 2024
  • APP DOESNT WORK

    Litterally cannot sign into the app. With the “Join us” or “Sign in” option. App just refreshes to the main Home Screen to re-sign in again.. WTH.

    Sentiment
    • Negative
    Content
    • Login Errors
    Apr 10, 2024
  • Horrible

    horrible, never download this, I bought something and it didn't arrive, I sent a refund and they didn't send my money back

    Sentiment
    • Negative
    Content
    • Purchasing Experience
    Apr 07, 2024
  • Don’t update

    The update has a login malfunction and the app violates privacy policies

    Sentiment
    • Negative
    Content
    • Login Errors
    Mar 27, 2024
  • Terrible check out experience

    The checkout experience is terrible. It is so hard to try and check out. Apple Pay constantly errors out. Even submitting a credit card has problems throughout the app. It’s like I’ve never tried so hard to spend money in my life.

    Sentiment
    • Negative
    Content
    • Checkout Problems
    Mar 26, 2024
  • Some shoes I really wanted

    Refund issue? What it’s terrible just not much help even canceled my payment 5 minutes from purchase even following instructions I Better let my people know it’s a waste of time just to have a payment cancelled

    Sentiment
    • Negative
    Content
    • Purchasing Experience
    Mar 25, 2024
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Sentiment Analysis (of 30 reviews)
-36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Nike: Shoes, Apparel, Stories based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Experience Specialists, Marketing Professionals, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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