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United States
Frustrations with the NHS COVID Travel Pass App

Frustrations with the NHS COVID Travel Pass App

30 reviews between Oct 08, 2023 and Nov 06, 2023.

Users express frustration with the NHS COVID travel pass app, citing issues with accessing the pass, logging in and out, and navigating the new interface. They also complain about missing medical appointments and prescriptions, as well as outdated and unhelpful responses from customer service. The app is criticized for its lack of face recognition and inability to save login credentials. Some users report problems with the vaccination records not being updated. Overall, the app is considered unfit for purpose and a source of inconvenience for users.

‎NHS App
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30 reviews between Oct 08, 2023 and Nov 06, 2023.

Oct 08, 2023 - Nov 06, 2023

Popular Phrases

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Featured Content

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  • Signing in

    App doesn’t allow face recognition, also doesn’t allow to save email I’d and password, whenever you have to log in, have to type in all details which seems quite old fashioned. Hopefully you will update the app with new features and make sign in user friendly.

    Sentiment
    • None
    Content
    • Login Issues
    Nov 06, 2023
  • Disappointing

    Doesn’t have my medical appointments at all apart from one in 2022 which it reports as overdue and to contact the service. I have had at least 3 more recent appointments since then sent to me direct but don’t appear. Another critical one on Monday is not showing, each time I have reported this in the feedback and it remains as it was. Other links don’t work. No use at all in my opinion

    Sentiment
    • Negative
    Content
    • Medical Records Access
    Nov 03, 2023
  • No

    Unfortunately, it’s bad where the functions are not interconnected with the phone. You do an analysis. It’s impossible not to get acquainted with the result? Not to mention there is no diagnosis? What if you suddenly have a bad diagnosis?! It’s also disgusting that you ask for a test for a diagnosis? But then they contact you via SMS and a completely different doctor. Where there is no answer to a direct question!!! The healthcare system leaves much to be desired. Question? Why then do I pay taxes?

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 02, 2023
  • I wish it was not terrible

    But it is. Every time I restart it I have to go through the initial login / text message 2FA dance, set up touch ID ... and it then forgets it.

    Come on, seriously: this is not rocket science.

    Sentiment
    • Negative
    Content
    • Login Issues
    Nov 02, 2023
  • Face ID

    The app is great except that I log in using Face ID and when I log out it IMMEDIATELY logs me back in again. I log out it IMMEDIATELY logs me back in! It’s my very own ‘Groundhog Day’ 😂 It needs a ‘Tap here to log in’ or similar. Otherwise, great.

    Sentiment
    • None
    Content
    • App Functionality
    Oct 29, 2023
  • Continually having to delete the app and reinstall

    I see most reviews report the same issue.
    Presumably I too will get the same automated response asking for more details.
    As others have said… just sort it out!
    If you haven’t got the skills then contract out to the private sector.

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 26, 2023
  • Ridiculous

    I’m not sure what’s gone wrong but it now won’t let me order repeat prescriptions within a 30 day period. This is utterly stupid considering repeat prescriptions are supplied on a 28 day basis. Cos of your stupid update I’m now going to have to bother my GP-as if they aren’t busy enough.

    Edit following the ridiculous response I received: the issues with the app only started after it had been update to the latest version so obviously I’ve got the correct version and the correct amount of storage. Clearly you haven’t read my review properly and just shot out any old reply

    Sentiment
    • Negative
    Content
    • Prescription Ordering
    Oct 19, 2023
  • Nothing works

    In theory this should be a great app but the reality is that nothing really works. It says you can order repeat prescriptions in the app but when I click on it it tells me to call the GP instead. It says you can book your GP appointments but when I select that it doesn’t let me do it. Same with "Ask your GP for medical advice" - it just says no access to online enquiries. The usual NHS level of service…poor.

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 19, 2023
  • Flakey App

    Recently I have been having problems signing in. It keeps going back to webpage describing where to access the app. Going round in circles here.

    Sentiment
    • None
    Content
    • Login Issues
    Oct 18, 2023
  • When it works….

    …it’s quite useful on the occasions that it works! However, now, having updated it, I get as far as selecting the option to receive or not receive notifications and the page just freezes. No icons nothing. No confirmation of my selection.

    I’ve deleted it and download and tried agin 5 times and it’s just happened a few minutes ago.

    Also, when it was working, there was no option for making appointments at Whiteparish Surgery.

    Sentiment
    • Negative
    Content
    • App Freezing
    Oct 18, 2023
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-43 Net Promoter
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