Users express frustration with the NHSCOVID travel pass app, citing issues with accessing the pass, logging in and out, and navigating the new interface. They also complain about missing medical appointments and prescriptions, as well as outdated and unhelpful responses from customer service. The app is criticized for its lack of face recognition and inability to save login credentials. Some users report problems with the vaccination records not being updated. Overall, the app is considered unfit for purpose and a source of inconvenience for users.
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App doesn’t allow face recognition, also doesn’t allow to save email I’d and password, whenever you have to log in, have to type in all details which seems quite old fashioned. Hopefully you will update the app with new features and make sign in user friendly.
Sentiment
None
Content
Login Issues
Nov 06, 2023
Disappointing
Doesn’t have my medical appointments at all apart from one in 2022 which it reports as overdue and to contact the service. I have had at least 3 more recent appointments since then sent to me direct but don’t appear. Another critical one on Monday is not showing, each time I have reported this in the feedback and it remains as it was. Other links don’t work. No use at all in my opinion
Sentiment
Negative
Content
Medical Records Access
Nov 03, 2023
I wish it was not terrible
But it is. Every time I restart it I have to go through the initial login / text message 2FA dance, set up touch ID ... and it then forgets it.
Come on, seriously: this is not rocket science.
Sentiment
Negative
Content
Login Issues
Nov 02, 2023
Face ID
The app is great except that I log in using Face ID and when I log out it IMMEDIATELY logs me back in again. I log out it IMMEDIATELY logs me back in! It’s my very own ‘Groundhog Day’ 😂 It needs a ‘Tap here to log in’ or similar. Otherwise, great.
Sentiment
None
Content
App Functionality
Oct 29, 2023
Continually having to delete the app and reinstall
I see most reviews report the same issue. Presumably I too will get the same automated response asking for more details. As others have said… just sort it out! If you haven’t got the skills then contract out to the private sector.
Sentiment
Negative
Content
App Functionality
Oct 26, 2023
Flakey App
Recently I have been having problems signing in. It keeps going back to webpage describing where to access the app. Going round in circles here.
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