Mixed Reviews for Netflix: Content Quality and Customer Service Concerns
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Mixed Reviews for Netflix: Content Quality and Customer Service Concerns

Netflix Feedback Report: Insights on Content and Service

The reviews for Netflix reveal a mixed reception from users. Many enjoy the diverse content and appreciate the platform's regular updates, emphasizing its value for entertainment lovers. However, numerous complaints arise regarding customer service, perceived declines in content quality, and recent subscription changes that include ads. Users express frustration over account access issues, the removal of popular shows, and the need to upgrade plans for better service. Overall, while Netflix still offers engaging programming, consistent user experience concerns and pricing strategies are driving dissatisfaction among long-time subscribers.

Source: Trustpilot Reviews of Netflix 

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Customer Feedback Analysis of Netflix 

Uncover mixed Netflix reviews on content quality, customer service, and subscription changes in our detailed analysis report.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • this company is ruining culture

    this company is ruining culture

    Sentiment
    • Negative
    Content
    • Content Quality Concerns
    Dec 11, 2024
  • Super Kundenservice 👍🏼

    Super Kundenservice đŸ‘đŸŒ

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Dec 10, 2024
  • Repeat ..repeat..and more repeats

    Repeat ..repeat..and more repeats:(((And plenty of cheap films from Spain

    Sentiment
    • Negative
    Content
    • Content Quality Concerns
    Dec 10, 2024
  • beug souvent

    beug souvent, impossible d'acceder via la tnt

    Sentiment
    • None
    Content
    • Account Access Problems
    Dec 07, 2024
  • Scandalosa la quantità di pubblicità…

    Scandalosa la quantitĂ  di pubblicitĂ  con l abbonamento meno caro. 3 stop in un episodio di 20 minuti

    Sentiment
    • Negative
    Content
    • Advertising and Ads Concerns
    Dec 06, 2024
  • Une vraie arnaque réactive votre compte…

    Une vraie arnaque réactive votre compte sans votre consentement...

    Sentiment
    • Negative
    Content
    • Account Access Problems
    Dec 05, 2024
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Sentiment Analysis (limited preview)
-67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Netflix  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Content Strategists, Customer Service Managers, Media Analysts, Streaming Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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