Nando’s SA Food Order App Reviews: Payment Failures, Glitches, and Delivery Issues
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Nando’s App Review Analysis: Unveil Customer Insights

Nando’s SA Food Order App Reviews: Payment Failures, Glitches, and Delivery Issues

The reviews for the Nando’s SA Food Order app highlight several issues such as payment failures, glitches, delivery overcharging, lack of order accuracy, and poor customer service. Users express frustration with the app's technical difficulties, including address input limitations and frequent payment errors. Some praise the app's convenience and user-friendly interface but note inconsistencies in store order fulfillment. Suggestions for improvement include adding specific meal options, enhancing online payment functionality, and improving customer service quality.

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  • Restaurant Manager
  • Mobile App Developer
  • Customer Service Analyst
  • Food Industry Consultant
  • Digital Marketing Specialist

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Love the options

    There are so many vegetarian and vegan options, well done. Feel so much better ordering Nando’s to other takeout chains that have minimal to no nutritional value.

    Sentiment
    • Positive
    Content
    • Food Options and Customization
    Jun 01, 2024
  • Worst app and service ever

    Be aware that if no one shows up when placing a order at 18:00 you will still be billed and no one will respond to assist with a refund. Six emails, attempted calls and complaint on the app- Zero accountability

    Sentiment
    • Negative
    Content
    • Payment and Order Processing
    May 09, 2024
  • Cost!

    You guys are charging more than Uber Eats do you realise? Why pay r30 more on your app plus delivery when I can pay r30 less on Uber eats with no delivery charge? And also we can’t track drivers on your app. Ridiculous.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Feb 09, 2024
  • Love it

    This is the most user friendly app, with easy to follow steps. Best of all, it follows the same question order as in the store - makes you feel like you’re buying in-store.

    Sentiment
    • Positive
    Content
    • App User Experience
    Feb 08, 2024
  • Preferred store

    The app didn’t allow me to change to my preferred store that was very closer to my location

    Sentiment
    • Negative
    Content
    • App Functionality and User Interface
    Jan 25, 2024
  • Online payment

    Online payment doesn’t work on the new app

    Waste of time..going elsewhere

    Sentiment
    • Negative
    Content
    • Technical Issues with App
    Dec 06, 2023
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Sentiment Analysis (of 30 reviews)
-17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Nando’s SA – Food Order based on online reviews collected from App Store. The analysis helps Restaurant Manager, Mobile App Developer, Customer Service Analyst, Food Industry Consultant, Digital Marketing Specialist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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