Disappointment with MyAudi App's Functionality and Performance
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myAudi Feedback Analysis: Unveil User Experience Insights

Disappointment with MyAudi App's Functionality and Performance

Many users are disappointed with the functionality of the MyAudi app, citing issues with remote start, loading and connecting to the vehicle, GPS, and finding charging stations. The app is described as unreliable, glitchy, and lacking in basic features. Users compare it unfavorably to apps from other luxury car brands like Mercedes and Tesla. Connectivity problems, error messages, and a lack of response from the developer are also mentioned. Overall, users are unsatisfied with the app and suggest that Audi needs to update and improve it.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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  • Blah

    Takes way too long to load and connect to vehicle. GPS should be real time even while driving. There’s just so many things that is lacking with this app. Audi makes tons of money but can’t give a little funds to make this app easier, user friendly and add a bunch of options. Might want to take at MercedesGo app. Way faster in talking to vehicle from app

    Sentiment
    • Negative
    Content
    • User Interface and User Experience
    Jan 06, 2024
  • Fix the map server

    Decent app, but map server won’t load charging station information.

    Sentiment
    • None
    Content
    • Charging Station Issues
    Dec 27, 2023
  • Last version bugs and failures

    With the last version, the app gives “error for searching for charging stations” error while trying to find and add station to the route planner. Please have a look and fix it. This is a key part of an EV functionality. If I’m not able to add chargers to my route what is the point of having the electric vehicle, route planner, and gps package anyways? December 23 Update: the error for finding chargers went away for few days but its been there again for weeks. It seems like the app can’t connect to a mapping server. It is amazing to see these issues in 2023 for a luxury car. So, there has been no fix to this important issue. The error that prevents using the app from finding charging stations is: “network error: a server with the specified hostname could not be found”.

    Sentiment
    • Negative
    Content
    • Route Planner and GPS Functionality
    Dec 24, 2023
  • Last update broke Apple Watch app

    Now when I try to use the Apple Watch app, I get a “your vehicle is not suppprt” message. It has worked since I bought the car in 2021. It was a nice app with the only exception that I could not remotely start my car.

    Sentiment
    • Negative
    Content
    • Remote Start Functionality
    Dec 24, 2023
  • Works OK when I can Connect

    50% of the time the app receives an error from the Audi servers. Very unclear why. The app works OK otherwise, but should be streamlined more so all important things like locking status are shown without scrolling or opening submenus or sliding tab. App could be much smarter and a bit more responsive. For example, clicking on a lock status symbol should take you directly to the lock/unlock page, or simply ask you if you wish to lock unlock. The app could also notify users if they leave the car unlocked. My Tesla app rarely had connection problems, and would lock automatically when I left the car which was far more convenient.

    Sentiment
    • None
    Content
    • User Interface and User Experience
    Dec 22, 2023
  • Error

    App constantly has an error when trying to load the charge page and charger lookup location .

    Sentiment
    • None
    Content
    • Connection and Connectivity Issues
    Dec 21, 2023
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Sentiment Analysis (of 30 reviews)
-63 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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