Review Analysis: Mutual of Omaha Mortgage - Exceptional Agents and Communication Challenges
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Mutual of Omaha Mortgage Feedback Report: A Deep Dive

Review Analysis: Mutual of Omaha Mortgage - Exceptional Agents and Communication Challenges

Mutual of Omaha Mortgage receives mixed reviews with notable mentions of exceptional agents like Mr. Dominique Sinsay and challenges related to slow responses, high closing costs, and misleading promises. Positive feedback highlights fast pre-approval, helpful customer service, and knowledgeable brokers. Areas for improvement include better communication, competitive rates, and streamlined processes.

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  • Mortgage Brokers
  • Financial Advisors
  • Customer Experience Managers
  • Marketing Professionals
  • Real Estate Agents

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Mark is the best mortgage broker in the…

    Mark is the best mortgage broker in the business. Best rates and best service,

    Sentiment
    • Positive
    Content
    • Loan Rates and Costs
    Oct 10, 2023
  • Great one on one service

    The customer service rep was personable and a pleasure to talk to.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 01, 2023
  • Wonderful people to work with

    I was greatly impressed with the speed in which I received pre approval of a new mortgage. Very prompt,efficient, friendly service.

    Sentiment
    • Positive
    Content
    • Loan Process and Approval Time
    Sep 19, 2023
  • Seamless process

    Scott was attentive and kept in the loop every step of the way. Made my first time Home owner experience a delight!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 11, 2023
  • very quick turnaround to my email

    very quick turnaround to my email, the customer service was great as well as the follow up to see if I had any questions and if someone has contacted me

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 05, 2023
  • Rep/Broker

    Rep/Broker, Joseph Newton made things very easy and understandable. He has always answered my questions-completely. Always quick to respond.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Aug 30, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Mutual of Omaha Mortgage  based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Financial Advisors, Customer Experience Managers, Marketing Professionals, Real Estate Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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