Mixed Feedback: Quality Products Vs. Delivery & Service Issues
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MuscleBlaze Feedback Analysis: Quality Vs. Service

Mixed Feedback: Quality Products Vs. Delivery & Service Issues

The online reviews for MuscleBlaze app reveal mixed feedback. While some users praise the quality of products, prompt delivery, and user-friendly interface, others express dissatisfaction with delayed orders, poor customer service, and technical issues. Complaints focus on late deliveries, unresponsive customer support, and issues with refunds and cancellations. Despite positive comments on product quality and effectiveness, negative experiences with delivery, customer service, and technical aspects seem prevalent.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Poor service by MB

    1. Orders are delayed
    2. No notification unless you come and check manually
    3. Web and app are not in sync
    4. No customer support service
    5. Return and refund is glitchy

    I'm developer myself and these thing are not that hard to resolve, but this clearly tells lot about business focus.
    I would prefer to buy from amazon / fk over this but there the doubt of duplication.. but if this app can't stand as right alternative I need to switch.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Aug 09, 2024
  • Product offer and customer support

    "The service at MB is very bad. It looks like one thing in the offer, but they deliver something else. And the customer support is so bad that I have no words to describe it."

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Aug 07, 2024
  • Worst delivery and customer service experience

    Worst service worst customer service you have worst ..I will never buy from you ever again and will Encourage all my family and friends not buy from you ..worst customer service worst delivery experience , order is in my city they have attempted the delivery , and cancelled it because of lack of address , or incomplete address they say without even reaching out to me , no contact nothing ,and order is in my own city still they are telling it will take 3 more days , worstttt service worstttt , change your customer service and delivery partner he ithe worst no contact info ...Nothing

    Sentiment
    • Negative
    Content
    • Delivery and Shipping Experience
    Jul 29, 2024
  • I trust MuscleBlaze

    I have been taking MB performance whey since 2023 and it’s amazing, digests well and effective

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Jul 26, 2024
  • Best protein

    I've been using the MuscleBlaze app for quite some time now, and I must say, it's been a game-changer for my fitness journey. The app offers a seamless experience from browsing products to making purchases, and the variety of supplements and fitness gear available is impressive. What truly sets MuscleBlaze apart is their commitment to quality; every product l've received has met or exceeded my expectations. Additionally, their customer service is top-notch, always responsive and helpful whenever I've had any inquiries or issues. If you're serious about your fitness goals and want reliable service and high-quality products, look no further than the MuscleBlaze app!

    Sentiment
    • Positive
    Content
    • Product Variety and Range
    Jul 25, 2024
  • Quality of product was good

    I ordered ooats and peanut butter quality was so good

    Sentiment
    • Positive
    Content
    • Product Quality and Satisfaction
    Jul 22, 2024
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Sentiment Analysis (of 30 reviews)
14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MuscleBlaze based on online reviews collected from App Store. The analysis helps Market Analysts, Product Managers, Customer Service Executives, E-commerce Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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