Critical Feedback on Samsung Shop App
  • 82 users bookmarked
  • Who is this report for?
    • Product Managers
    • Customer Experience Specialists
    • Marketing Professionals
    • App Developers
    • E-commerce Managers
Critical Feedback on Samsung Shop App

Exclusive Insights: Samsung Shop App User Feedback Report

The Samsung Shop app receives overwhelmingly negative reviews with complaints about limited functionality, inability to purchase phones, technical issues, and poor customer service. Users express frustration over broken items, unfulfilled promotions, and difficulties in cancelling orders. Overall, the app is criticized for being inefficient, unreliable, and disappointing, leading to loss of trust and loyalty among customers.

Source: App Store Reviews of Samsung Shop

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
53 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Samsung Shop

Uncover insights from Samsung Shop app reviews - key challenges & user feedback. Ideal for strategic improvement.

Export
Custom Date - Mar 13, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Experiencia terrible

    Hice compras con Samsung shop, la primera no me cargaron los puntos y ni siquiera sale en mi cuenta dicha compra. La segunda compra fue hace meses y aún estou con llamadas y correos porque nada de la promoción fue cumplido. La tercera compra la quise cancelar y no he podido, 4llamadas a soporte y nada! Es la peor tienda online y asistencia que he utilizado en la vida!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 18, 2024
  • No vende móviles

    Vaya app de Samsung que no ofrece la posibilidad de comprar un teléfono. Tampoco envían los cupones de descuento prometidos. Vaya con Samsung! Así les va

    Sentiment
    • Negative
    Content
    • App Functionality
    Feb 02, 2024
  • Engaña bobos

    Es una vergüenza que en su aplicación promocionen que tienen el código descuento HOLAAPP15 y que cuando vayas a aplicarlo a cualquiera de sus productos, no te deje aplicarlo!! Vergonzoso

    Sentiment
    • Negative
    Content
    • Promotions and Discounts
    Jan 25, 2024
  • Samsung ultra 24

    He visto al ap de los androids,,, les salen la precompra de ultra 24 con descuentos de bienvenida y regalo de smartwatch y tal,,, pero en app deiphone no se puede comprar ni moviles...

    Sentiment
    • Negative
    Content
    • Product Availability
    Jan 20, 2024
  • Nada recomendable

    La app es malísima, para empezar ni me deja iniciar la sesión. Me deja la opción de solo entrar como invitado o crear la cuenta. No sé en qué apartado puedo entrar para iniciar la sesión..

    Así esta la interfaz de Samsung burguesa y lenta, como el OS tizen que está instalado.

    Sentiment
    • Negative
    Content
    • App Functionality
    Dec 16, 2023
  • Nada estable y poco práctica

    Se cierra cuando quiere sin más.desaparecen artículos del carrito. No es práctica a la hora de moverte por las distintas categorías, volver atrás, hacer búsquedas, etc...
    Resumiendo creo que para una multinacional como Samsung esta aplicación es sonrojante por no usar un calificativo peor.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Dec 12, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from App Store and many other platforms.

  1. MuscleBlaze Feedback Analysis: Quality Vs. Service
    App Store Reviews 86
  2. Unlock Insights: Samsung Shop App Customer Feedback Report
    App Store Reviews 95
  3. Unlock Sephora App Insights: Boost Your Retail Strategy
    App Store Reviews 78
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Shop based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Marketing Professionals, App Developers, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 12 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.