Critical Feedback on Samsung Shop App
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Exclusive Insights: Samsung Shop App User Feedback Report

Critical Feedback on Samsung Shop App

The Samsung Shop app receives overwhelmingly negative reviews with complaints about limited functionality, inability to purchase phones, technical issues, and poor customer service. Users express frustration over broken items, unfulfilled promotions, and difficulties in cancelling orders. Overall, the app is criticized for being inefficient, unreliable, and disappointing, leading to loss of trust and loyalty among customers.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Experiencia terrible

    Hice compras con Samsung shop, la primera no me cargaron los puntos y ni siquiera sale en mi cuenta dicha compra. La segunda compra fue hace meses y a煤n estou con llamadas y correos porque nada de la promoci贸n fue cumplido. La tercera compra la quise cancelar y no he podido, 4llamadas a soporte y nada! Es la peor tienda online y asistencia que he utilizado en la vida!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 18, 2024
  • No vende móviles

    Vaya app de Samsung que no ofrece la posibilidad de comprar un tel茅fono. Tampoco env铆an los cupones de descuento prometidos. Vaya con Samsung! As铆 les va

    Sentiment
    • Negative
    Content
    • App Functionality
    Feb 02, 2024
  • Engaña bobos

    Es una verg眉enza que en su aplicaci贸n promocionen que tienen el c贸digo descuento HOLAAPP15 y que cuando vayas a aplicarlo a cualquiera de sus productos, no te deje aplicarlo!! Vergonzoso

    Sentiment
    • Negative
    Content
    • Promotions and Discounts
    Jan 25, 2024
  • Samsung ultra 24

    He visto al ap de los androids,,, les salen la precompra de ultra 24 con descuentos de bienvenida y regalo de smartwatch y tal,,, pero en app deiphone no se puede comprar ni moviles...

    Sentiment
    • Negative
    Content
    • Product Availability
    Jan 20, 2024
  • Nada recomendable

    La app es mal铆sima, para empezar ni me deja iniciar la sesi贸n. Me deja la opci贸n de solo entrar como invitado o crear la cuenta. No s茅 en qu茅 apartado puedo entrar para iniciar la sesi贸n..

    As铆 esta la interfaz de Samsung burguesa y lenta, como el OS tizen que est谩 instalado.

    Sentiment
    • Negative
    Content
    • App Functionality
    Dec 16, 2023
  • Nada estable y poco práctica

    Se cierra cuando quiere sin m谩s.desaparecen art铆culos del carrito. No es pr谩ctica a la hora de moverte por las distintas categor铆as, volver atr谩s, hacer b煤squedas, etc...
    Resumiendo creo que para una multinacional como Samsung esta aplicaci贸n es sonrojante por no usar un calificativo peor.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Dec 12, 2023
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Shop based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Marketing Professionals, App Developers, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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