Mouser Electronics: Convenient Online Ordering and Reliable Service
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Mouser Electronics Feedback Analysis: Insights for Success

Mouser Electronics: Convenient Online Ordering and Reliable Service

Mouser Electronics: Convenient online ordering, fast delivery, and a wide selection of parts at great prices. Their website is easy to use, with a search engine that can be improved. Reliable service with prompt shipping. However, there have been some issues with order cancellations and lack of communication. Overall, Mouser is a reliable electronics company.

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  • Electronics Retail Managers
  • Supply Chain Analysts
  • Customer Experience Strategists
  • Market Researchers
  • Product Development Engineers

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Custom Date - Apr 19, 2024
Featured Content
  • Website was very slow today but

    Website was very slow today but, overall easy to use. i would recommend mouser

    Sentiment
    • Positive
    Content
    • Website Usability
    Nov 14, 2023
  • I liked when things are in stock

    I liked when things are in stock. I dislike when there is a huge minimum quantity, that makes it impossible to experiment, unless you are a fortune 500 company.But, you ALSO have a responsibility to stay in businessfor all stake holders involved.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Nov 01, 2023
  • Unprofessioneller Geschäftspartner

    Unprofessioneller Geschäftspartner. Bestellungen werden von Mouser einseitig storniert und Lieferdatenangaben stimmen meist nicht.

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 31, 2023
  • Dislikes

    Dislikes: 1) you don’t sell old style power electrolytic capacitors for guitar amps, 2) you don’t sell vacuum tubes for guitar amps, 3) your search engine sucks! If you don’t put in the exact part number, nothing is returned. I made many copy errors when researching parts and then when trying to order them, I kept getting no results because of one wrong letter or number! 4) your auto-fill function for entering address during checkout doesn’t work properly. Overall your website is hard to use. I’d give your IT dept a C- at best.

    Sentiment
    • None
    Content
    • Website Usability
    Oct 30, 2023
  • Easy to order and checkout

    Easy to order and checkout. Great selection of parts

    Sentiment
    • Positive
    Content
    • Order Processing
    Oct 24, 2023
  • An absolute nightmare to deal with

    Easily the worst electronics company I have ever done business with. Ordered parts for a small prototype run (~$500usd) due to Mouser having stock that my normal suppliers didn't. Proceeded to spend two weeks of back and forth over the phone having order after order cancelled (with no follow up at all) due to completely opaque reason. Eventually settled on wire transfer to "verify" the company. Spend 3 days waiting for information on customs. Eventually had to change the shipping address and then had them ship the order without indicating I would need to provide self-brokerage (adding additional cost you typically never need with electronics firms). No remorse whatsoever from anyone I spoke with. Could not imagine placing a larger order with them.

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 24, 2023
  • See All Reviews
Sentiment Analysis
60 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mouser Electronics  based on online reviews collected from Trustpilot. The analysis helps Electronics Retail Managers, Supply Chain Analysts, Customer Experience Strategists, Market Researchers, Product Development Engineers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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