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Mixed Reviews for SoFi Banking App

Mixed Reviews for SoFi Banking App

30 reviews between Nov 13, 2023 and Nov 16, 2023.

SoFi, a banking app, has received mixed reviews from customers. While some praise its inclusivity and informative resources, others complain about freezing issues, poor customer service, and difficulty in accessing funds. The app's functionality, customer service, and ID verification process have been major areas of concern for users. Despite these drawbacks, some users appreciate SoFi's convenience and rewards. Overall, the app's performance and customer support have been inconsistent.

SoFi - Banking & Investing - Apps on Google Play
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30 reviews between Nov 13, 2023 and Nov 16, 2023.

Nov 13, 2023 - Nov 16, 2023

Popular Phrases

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Featured Content

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  • I like the setup of the app but I tried to put 25 or so dollars in an investment account and I still don't understand what happened to that money since it never ended up in there. I also have a pending withdrawal of 6 bucks or so in stocks but I haven't received it yet but I only put in for it last night.

    Sentiment
    • Negative
    Content
    • Investment
    Nov 16, 2023

  • App freezes and goes unresponsive all the time - like every 15 seconds. Also the trading and research UX is primitive and yahoo from a decade ago would be an improvement on it. This is really shameful for such a high value company.

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 16, 2023

  • Stopped working a few weeks ago. Now I get a warning that sofi's credentials are improper n it refuses to open up login page. Customer service says it is my data service but I Uninstalled it n reinstalled it via wifi at the library and I get exactly the same error message. FYI I also updated to Samsungs latest update.

    Sentiment
    • Negative
    Content
    • Account Access
    Nov 16, 2023

  • Graet customer service. Banking has helped impove my credit score. Also learning how to handle bills and adjusting to fall backs.

    Sentiment
    • Positive
    Content
    • Banking Experience
    Nov 15, 2023

  • They're customer service is subpar and good for nothing. I have deposited alot of funds and don't have access to them to be able to invest, without anyone there to care! 🤬

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 15, 2023

  • So-Fi benefits is only for people with high credit score. If you have low credit score don't wait for So-Fi to help you. They are not able to help you. No credit cards, no personal loans. And the pay in 4 benefits is for people with high score too. Better apply with Klarna or Afterpay they are better. This people make my life miserable in the 3 years am with them. Take my advice. Go away.

    Sentiment
    • Negative
    Content
    • Credit Score
    Nov 15, 2023

  • I've mostly given up on brick and mortar banks... I love everything about SoFi.

    Sentiment
    • Positive
    Content
    • Banking Experience
    Nov 15, 2023

  • Great way to save in advance for a college profession and still be able to enjoy my spending as well.

    Sentiment
    • Positive
    Content
    • Convenience
    Nov 14, 2023

  • This is the most inclusive and informative app. They make it easy to understand their teachings and the news articles are well chosen. Very excited to start trading and GOD WILLING, make a nice profit.

    Sentiment
    • Positive
    Content
    • Investment
    Nov 14, 2023

  • So far everything has worked great. I like that if Iog in 7 days in a row they give me .20 cents.

    Sentiment
    • Positive
    Content
    • App Performance
    Nov 13, 2023
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Sentiment Analysis

14 Net Promoter
Score

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