SoFi, a banking app, has received mixed reviews from customers. While some praise its inclusivity and informative resources, others complain about freezing issues, poor customer service, and difficulty in accessing funds. The app's functionality, customer service, and ID verification process have been major areas of concern for users. Despite these drawbacks, some users appreciate SoFi's convenience and rewards. Overall, the app's performance and customer support have been inconsistent.
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Graet customer service. Banking has helped impove my credit score. Also learning how to handle bills and adjusting to fall backs.
Sentiment
Positive
Content
Banking Experience
Nov 15, 2023
They're customer service is subpar and good for nothing. I have deposited alot of funds and don't have access to them to be able to invest, without anyone there to care! 🤬
Sentiment
Negative
Content
Customer Service
Nov 15, 2023
I've mostly given up on brick and mortar banks... I love everything about SoFi.
Sentiment
Positive
Content
Banking Experience
Nov 15, 2023
Great way to save in advance for a college profession and still be able to enjoy my spending as well.
Sentiment
Positive
Content
Convenience
Nov 14, 2023
This is the most inclusive and informative app. They make it easy to understand their teachings and the news articles are well chosen. Very excited to start trading and GOD WILLING, make a nice profit.
Sentiment
Positive
Content
Investment
Nov 14, 2023
So far everything has worked great. I like that if Iog in 7 days in a row they give me .20 cents.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for SoFi - Banking & Investing - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Customer Service Executives, Mobile App Developers, Financial Advisors to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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