30 reviews between Apr 12, 2023 and May 23, 2023.
Customers complain about various issues with Sephora's app, including frequent crashes, glitches, and missing filter options. Some also faced difficulties while logging in or checking out, and others complained about slow order processing and shipping times. However, some customers have praised the expertise and professionalism of Sephora's in-store makeup consultants.
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30 reviews between Apr 12, 2023 and May 23, 2023.
Idk this glitch has been recent within the past few weeks.
But I always like to have two carts (one for online & the other for in-store thatâs near me)
Every so often, when I open my Sephora app, it will just delete my instore cart and itâs so frustrating
Please fix this glitch!
This app crashes CONSTANTLY. I get error messages every time I try and check it. Today it told me my cart was out of date. Had to use chrome. Awful.
For the last few months I cannot log in to my app. Keep getting an error message. Also, the notifications never clear after Iâve read them. Annoying.
I order from online it came in 6 days and when it came I was missing 1 product and the app did not say partial order im am upset please fix this.
alright Sephora app itâs so good and helpful when I donât to go to the store I just shop online and finding everything that I wanted i love it so muchâ¤ď¸!!! BUT something that i donât understand it the app says 4+ fine im 16 born in 07 why i canât open acc? Should i lie about my age? Please fix that problem and thank youâ¤ď¸
This week I tried to do two things:
1. Buy and e gift card but couldnât because the app kept giving me an error. I called customer service and got transferred around a couple of times only to end after almost an hour with no help. My sister in a different state didnât get the Sephora e gift card for her birthday. She got an Amazon e gift card instead. Their app works.
2. I wanted to replace 3 Sephora lipstick stains because I ran out. The product has a NUMBER; 18, 82, and 1 other. NO name on the tube. When you go to the app, all 75 colors are there with a NAME. No number. How am I suppose to know the equivalent name? Lol.
Someone that knows the products needs to share with the developers.
Very disappointed in how long it takeâs Sephora to get orders processed and shipped. I love the products but it just takes entirely too long to get the products Iâve paid for.
This was my first Sephora experience
I must say Amy was wonderful
Very knowledgeable and personable
I have little to no knowledge regarding makeup or skincare
Amy explained each product I would need as she tried it on my face
Kudos to you Amy
Ever since the last update, the app has been so glitchy. It keeps logging me out and everything on the page goes blank. Please fix this because itâs so annoying trying to browse and suddenly getting logged out!
I keep getting error messages when trying to place my order and I continually have to reset my password. The videos still donât work and the out of stock items still appear as in stock until you click on them⌠Sephora, please get your web team together!
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