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United States
Mixed Reviews for Sephora App and Service

Mixed Reviews for Sephora App and Service

30 reviews between Apr 12, 2023 and May 23, 2023.

Customers complain about various issues with Sephora's app, including frequent crashes, glitches, and missing filter options. Some also faced difficulties while logging in or checking out, and others complained about slow order processing and shipping times. However, some customers have praised the expertise and professionalism of Sephora's in-store makeup consultants.

‎Sephora US: Makeup & Skincare
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30 reviews between Apr 12, 2023 and May 23, 2023.

Apr 12, 2023 - May 23, 2023

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  • My cart keeps disappearing

    Idk this glitch has been recent within the past few weeks.
    But I always like to have two carts (one for online & the other for in-store that’s near me)
    Every so often, when I open my Sephora app, it will just delete my instore cart and it’s so frustrating
    Please fix this glitch!

    Sentiment
    • None
    Content
    • Technical Issues
    May 12, 2023
  • Horrible app

    This app crashes CONSTANTLY. I get error messages every time I try and check it. Today it told me my cart was out of date. Had to use chrome. Awful.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 11, 2023
  • Can’t log in

    For the last few months I cannot log in to my app. Keep getting an error message. Also, the notifications never clear after I’ve read them. Annoying.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 02, 2023
  • Decent shipping

    I order from online it came in 6 days and when it came I was missing 1 product and the app did not say partial order im am upset please fix this.

    Sentiment
    • None
    Content
    • Others
    Apr 30, 2023
  • 👍🏼👍🏼👍🏼

    alright Sephora app it’s so good and helpful when I don’t to go to the store I just shop online and finding everything that I wanted i love it so much❤️!!! BUT something that i don’t understand it the app says 4+ fine im 16 born in 07 why i can’t open acc? Should i lie about my age? Please fix that problem and thank you❤️

    Sentiment
    • Positive
    Content
    • Features and Usability
    Apr 28, 2023
  • Twice I tried to make a purchase with no luck

    This week I tried to do two things:
    1. Buy and e gift card but couldn’t because the app kept giving me an error. I called customer service and got transferred around a couple of times only to end after almost an hour with no help. My sister in a different state didn’t get the Sephora e gift card for her birthday. She got an Amazon e gift card instead. Their app works.
    2. I wanted to replace 3 Sephora lipstick stains because I ran out. The product has a NUMBER; 18, 82, and 1 other. NO name on the tube. When you go to the app, all 75 colors are there with a NAME. No number. How am I suppose to know the equivalent name? Lol.
    Someone that knows the products needs to share with the developers.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 28, 2023
  • Takes two weeks to get orders

    Very disappointed in how long it take’s Sephora to get orders processed and shipped. I love the products but it just takes entirely too long to get the products I’ve paid for.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 25, 2023
  • Sephora/Dedham

    This was my first Sephora experience
    I must say Amy was wonderful
    Very knowledgeable and personable
    I have little to no knowledge regarding makeup or skincare
    Amy explained each product I would need as she tried it on my face
    Kudos to you Amy

    Sentiment
    • Positive
    Content
    • Features and Usability
    Apr 25, 2023
  • Glitchy

    Ever since the last update, the app has been so glitchy. It keeps logging me out and everything on the page goes blank. Please fix this because it’s so annoying trying to browse and suddenly getting logged out!

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 22, 2023
  • What’s happening?

    I keep getting error messages when trying to place my order and I continually have to reset my password. The videos still don’t work and the out of stock items still appear as in stock until you click on them… Sephora, please get your web team together!

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 16, 2023
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Sentiment Analysis

-33 Net Promoter
Score

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