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Mixed Reviews for Nike's App: Login and Inventory Issues, Uygher Labor Controversy, and More

Mixed Reviews for Nike's App: Login and Inventory Issues, Uygher Labor Controversy, and More

30 reviews between May 14, 2023 and May 24, 2023.

Nike's app receives mixed reviews, with several customers expressing frustration with login and account creation issues, cancelled orders, and limited inventory. Many are also critical of Nike's use of uygher labor to make their shoes, while paying athletes millions of dollars. Some reviewers suggest that Nike limit the number of shoes that can be purchased at once to prevent mass purchases and price gouging. On the other hand, some reviewers appreciate the app's ease of use and extensive inventory.

‎Nike: Shoes, Apparel, Stories
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Popular Phrases

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  • Can’t Sign Into App

    I’ve been trying to sign into the app for about a month. I can put my login and password in and it will go to a screen with my name and picture, but when I click sign in it will go back to the screen asking me to sign up or sign in.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • El envío de paquetería es pésimo

    El envío de paquetería que eligen es pésimo y me refiero a USPS MOBILE solo perdí mi dinero comprando en la app porque no me llegó mi paquete

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • shame on the Nike company

    Nike uses uygher labor to make their shoes and then pays athletes that cry about being oppressed millions of dollars. Shame on Nike and anyone that wears them knowing that they are made by slaves.

    Sentiment
    • Negative
    Content
    • Others
    May 24, 2023
  • Worst shoes ever

    With all the money you make. Because they are pretty expensive. You can not come up with the back of the shoe to stay up when putting the shoe on, it’s always a struggle putting them on.
    On more for me, I give up.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Eliminate the mass purchasing

    It’s very frustrating to see new inventory posted to the website and gone within minutes. Why should the average person have to go to stockx and the goat to pay 3x the retail amount for a pair of shoes? Are folks allowed to come in and buy everything? I’ve been on the app daily for the last 2 months trying to find a pair of air jordan 1’s and they are released and gone within minutes. Ridiculous in my opinion. These are in no way individual buyers. They are making mass purchases and price gouging folks online (stockx and goat). Please find a way to limit the number of shoes that are purchased on a retail
    Site. This isn’t a wholesale site but that’s what it’s turning into.

    Sentiment
    • Negative
    Content
    • Pricing
    May 23, 2023
    • Options

      Need a Nike ID on the lebron XX. đŸ™đŸŒđŸ™đŸŒđŸ™đŸŒ

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • WHACK!

      Ridiculous how you can’t just buy a shoe that you want but have to join a raffle.

      Sentiment
      • Negative
      Content
      • Pricing
      May 21, 2023
    • W app

      They got everything

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Use it as the

      I’m going back in my

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Please tell her that she

      And you know how I

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 21, 2023
    • Orders don’t deliver/cheaper elsewhere

      I ordered an item after getting a coupon from the NRC app. I figured I’d try it out.

      Well, as soon as I finish this review, I’ll be deleting the app.

      The item was supposed to deliver yesterday. I kept an eye on the app and the tracking history. I checked this morning and it was set to “return processed” instead of “on its way.” No explanation. Customer service was less than helpful. It even made it to my city!

      Even with the 10% discount, it’s still much cheaper on Amazon. That’s what I get for trying this app.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 20, 2023
    • Can’t login

      The login screen just loops and loops. What a crappy experience.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • Guest user

      I do not want to create a Nike account. Please let me shop in peace without being forced to do something I don’t care enough to take even 10 seconds to do. Considering not buying a pair of Nikes, yea just because of such a seemingly insignificant step. I don’t want to create an account that I won’t ever use just to buy one pair of shoes. Annoying. Lost a customer.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 19, 2023
    • She was so excited when

      If you’re going oo

      Sentiment
      • Positive
      Content
      • Others
      May 19, 2023
    • Puerto Rico

      No envĂ­an mercancĂ­a para Puerto Rico.

      Sentiment
      • Negative
      Content
      • Others
      May 18, 2023
    • Can’t Sign In

      The app prevents me from signing in. There is no point for me to shop in the app if I cannot sign it. Also unable to add anything to my bag online at the website. 
Oh well.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Can’t login

      Can’t log into the Nike or SNKRS apps

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • I’m not going anywhere else I can

      I’m not sure if it will help

      Sentiment
      • Positive
      Content
      • Others
      May 18, 2023
    • 👍🏾

      I like Nike as a brand, and I appreciate the Nike app. However, I find the onboarding process a bit overwhelming. I would prefer to download the app and immediately sign in to my account and start shopping, rather than being bombarded with Bluetooth and location requests.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 17, 2023
    • Canceled Orders with No Explanation

      Ordered cleats for my son and although the order was confirmed in the app (no email confirmation though), it was cancelled a couple of days later without any explanation. I put in a new order and same thing happened. So I am trying one last time with my third order and see what happens. Very frustrating. Might have to tell my son to try another brand of cleats.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023
    • Cancelled all my orders for no reason

      .

      Sentiment
      • Negative
      Content
      • Others
      May 17, 2023
    • App Store

      Nike app is bugged and needs fixing disappointed in their team's effort to assist customers needs

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023
    • Cancelled Order

      I ordered some jersey shorts from Nike for pickup, and the app said that it was in stock but the next day it said that my order was cancelled and they didn’t send me a email informing me that my order was cancelled. I’m very disappointed in Nike because this is my first time using this app and the reviews i saw were all my 5 stars so I’m really disappointed and upset!!!👎

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023
    • Log in issue

      Just downloaded the app. Can’t even join / sign up on the app. Worst!

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 17, 2023
    • Don’t get it

      Horrible dosnt provide w what I need and would not let my fairer make her own acc.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 17, 2023
    • Can’t get past the log in screen

      Title

      Sentiment
      • Positive
      Content
      • Others
      May 16, 2023
    • Need higher rating

      GET IT TO 5 stars

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 15, 2023
    • Verry bad

      Dont ship to PR

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 15, 2023
    • Broken

      Unable to sign in.. App needs to be updated badly

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 14, 2023
    • Not eligible for registration

      I tried to create an account when I tried it told me I was not eligible for registration I tried deleting and re-downloading the app but it’s telling me the same thing.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 14, 2023

Sentiment Analysis

  • Positive(9)
    30%
  • Negative(21)
    70%
  • None(0)
    0%
-40 Net Promoter
Score

Popular Topics

  • Technical Issues(11)
    37%
  • Features and Usability(9)
    30%
  • Others(7)
    23%
  • Pricing(3)
    10%

Languages

  • English(27)
    90%
  • Spanish(2)
    7%

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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