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Mixed Reviews for IKEA App

Mixed Reviews for IKEA App

30 reviews between May 20, 2023 and May 24, 2023.

Customers have mixed feelings about the IKEA app, with some loving the app's ease of use, selection, and convenience, while others criticize it for being slow, difficult to navigate, and lacking important features like zooming and clear images. Some users report trouble finding products and navigating menus. Others appreciate the app's AR and 3D features. The difficulty in returning items purchased online and slow payment with Apple Pay are also mentioned. Overall, opinions are split on the effectiveness of the app.

‎IKEA
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30 reviews between May 20, 2023 and May 24, 2023.

May 20, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • IKEA

    Really like a lot of things from IKEA. We have lived overseas several times and when we found the IKEA near us they were our go to place for shopping. The furniture that we assemble goes together perfectly each time and is very well made.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Super easy to use

    Whether in store or in your car the IKEA app gives you the best experience. And be sure to check it out for super savings! The refrigerator I was looking at in store was $200 cheaper on the app!

    Sentiment
    • Positive
    Content
    • Pricing
    May 23, 2023
  • Payment does not work well

    Apple Pay works slowly, when I try to choose other payment method, the app does not allow to add the card.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • It Is a great app

    Is a really good app but I would like then to add something else which is how to see the items on place with the phone cámara. That’s why I’m giving them 4 starts.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • Boaxel storage

    I can’t find the Boaxel pieces that I want to put in my design. I wanted the 49” and the 32” pieces. Only could find a 24”. There isn’t any instruction on how to use the design app.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • Typical ikea e-commerce experience- an after thought

    No respect for what users expect in an app - simplicity, speed. This attempt at curating the web experience fails just like ikea.com

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 21, 2023
  • Easy to use

    App is easy to use, loads well, plenty of choices and informative on what is in stock at my local ikea.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
  • picture size

    the display pictures are way too small! items need to be zoomed in to get the full size it’s very inconvenient to click on each item rather than seeing it clear from the items list

    Sentiment
    • None
    Content
    • Features and Usability
    May 21, 2023
  • 10/10

    AMAZING assist app for when shopping in store or just online

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
  • Easy to use, one sugg.

    Would love instructions available in-app, but still 5 stars!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 20, 2023
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Sentiment Analysis

24 Net Promoter
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