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Mixed Reviews for IKEA App

Mixed Reviews for IKEA App

30 reviews between May 20, 2023 and May 24, 2023.

Customers have mixed feelings about the IKEA app, with some loving the app's ease of use, selection, and convenience, while others criticize it for being slow, difficult to navigate, and lacking important features like zooming and clear images. Some users report trouble finding products and navigating menus. Others appreciate the app's AR and 3D features. The difficulty in returning items purchased online and slow payment with Apple Pay are also mentioned. Overall, opinions are split on the effectiveness of the app.

‎IKEA
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Popular Phrases

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  • Need to be more flexible in choices for sets

    I would like the ability to purchase items individually and not just pre-determined sets if I want a different combination of items for my “custom set”

    Sentiment
    Content
    May 24, 2023
  • Love it!

    I love looking at all the stuff I can buy! I also like seeing it in AR and as 3D.

    Sentiment
    Content
    May 24, 2023
  • Great app

    I’m a YouTuber and the furniture is a 10/10 no doubt about it 😤

    Sentiment
    Content
    May 24, 2023
  • Great app

    Really like the convenience

    Sentiment
    Content
    May 24, 2023
  • Helpful

    App does what is supposed to do without crashing all the time. The search feature works well.

    Sentiment
    Content
    May 23, 2023
    • App isn’t intuitive

      The app is t intuitive and will not allow you to back out of menus or easily cancel missteps.

      Sentiment
      Content
      May 23, 2023
    • IKEA

      Really like a lot of things from IKEA. We have lived overseas several times and when we found the IKEA near us they were our go to place for shopping. The furniture that we assemble goes together perfectly each time and is very well made.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Super easy to use

      Whether in store or in your car the IKEA app gives you the best experience. And be sure to check it out for super savings! The refrigerator I was looking at in store was $200 cheaper on the app!

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • IKEA

      Is amazing

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Dont buy online ikea products

      Its almost impossible to return anything bought online even defective products, you have to return products in person even though the store is hundreds of miles away
      Use amazon, wayfair, target or walmart … waaaay better and more reliable for online purchases

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Payment does not work well

      Apple Pay works slowly, when I try to choose other payment method, the app does not allow to add the card.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Super robotic

      Very hard to figure out real help in customer service

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • App usage

      Fantastic app easy to use

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • It Is a great app

      Is a really good app but I would like then to add something else which is how to see the items on place with the phone cámara. That’s why I’m giving them 4 starts.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Amazing

      Love ilkea

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Boaxel storage

      I can’t find the Boaxel pieces that I want to put in my design. I wanted the 49” and the 32” pieces. Only could find a 24”. There isn’t any instruction on how to use the design app.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023
    • Love the app!! Easy to use and search for items quickly

      Great app!!! Love it

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Typical ikea e-commerce experience- an after thought

      No respect for what users expect in an app - simplicity, speed. This attempt at curating the web experience fails just like ikea.com

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 21, 2023
    • App too slow

      App too slow even though website is very responsive

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023
    • Easy to use

      App is easy to use, loads well, plenty of choices and informative on what is in stock at my local ikea.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Slow

      Takes forever

      Sentiment
      • None
      Content
      • Technical Issues
      May 21, 2023
    • Languages

      The app lets you choose the country where you shop but automatically chooses the language. I want to shop in Italy but can’t do so in English.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 21, 2023
    • Strange delays

      The app is okay, but frustrating.

      When searching, many things show up and then nothing; it gets stuck loading.

      I check out a product and I see many details. Then I click for more information and... Nothing. It gets stuck loading.

      I searched for a display case (DETOLF). The product doesn't come up. I look for shelving. Not there either. I finally search Google and I discover it's a "cabinet". I search for that and it appears. This is really, really bad. Think of all the things you could sell if only your customers could find them. The solution is simple: add metadata search tags that will be commonly used by customers.

      Sentiment
      • None
      Content
      • Technical Issues
      May 21, 2023
    • Area rugs

      Great selection

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Kitchen cabinets

      I have always loved your cabinets.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • I love it

      I love shopping at ikea

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • picture size

      the display pictures are way too small! items need to be zoomed in to get the full size it’s very inconvenient to click on each item rather than seeing it clear from the items list

      Sentiment
      • None
      Content
      • Features and Usability
      May 21, 2023
    • Great app

      Fast, functional, and easy to use

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • 10/10

      AMAZING assist app for when shopping in store or just online

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Easy to use, one sugg.

      Would love instructions available in-app, but still 5 stars!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023

Sentiment Analysis

  • Positive(14)
    47%
  • Negative(7)
    23%
  • None(3)
    10%
24 Net Promoter
Score

Popular Topics

  • Features and Usability(13)
    43%
  • Technical Issues(7)
    23%
  • Others(3)
    10%
  • Pricing(1)
    3%

Languages

  • English(24)
    80%

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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