Mixed Reviews for Home Depot App and Service

Please fix the add a receipt function in the pro section. I try to add a receipt and the spinning wheel never stops and the receipt doesn’t add to my account.

Brian was fabulous in helping me with this purchase! He went above and beyond to help me and to make sure I was satisfied. Did not rush me.

Won’t let you log in, reloaded it and have latest app version on iPhone. Doesn’t even use facial recognition for login but populates the information automatically into create account page!!! Couldn’t use app at store today or get veterans discount because employee said he would get in trouble doing it the old way… ID. You should do like Lowes!

Easy to find what I need online and on bulkier products, often free home delivery is an option. Saves me a trip down to the store to pick up products. Very convenient!

Easy app to use.

5/5 stars staff a store is outstanding with services

Excellent service very friendly staff.
Great prices
Curb side pickup is awesome.

I used to use lowes quite a lot.
Not anymore.
From now on it’s only Home Depot.

Ordered a lawnmower and accessories for curbside pickup and was forced to download the app to let them know I arrived. The app got stuck in an error loop and so it did not work at all for what I needed. App will be deleted immediately

Would not allow me to use my personal credit card when placing the order. Had to put it on my card

I’m so glad I downloaded the app, it makes it so much easier to shop! Thank you for making it available!

Also, I would love to have the option to have the OS auto fill my fields.

This app works so much better then it did even 1 year ago now with more useful lists, the ability to review a record of past purchases, better handling of in store pickup purchases, and streamlined QR code verified checkout for the military discount (unlike the awkward need to get a sales person to check your ID like Lowe’s requires).

I love this store. Everyone is so nice. The service is fast and the store is always clean

-Missing Apple Pay
-Better pickup process. Should not NEED a photo ID to pick up something purchased. Everybody else uses codes.
-Military discount for non-pro’s should not cap out. Especially so low.

Make’s shopping there easy

The have a tendency to to shop you the wrong thing

I stated dilvery was free until I tried to pay. Then there was a $45 delivery charge. It seem like a bait and switch deal plus the amount of time went from 5 to 10 days. It ea scam if you do not have time.

Experience was great but the system does not allow to get military discount when purchasing online through the app

Love this Home Depot always have everything in stock for me. Best customer service ever thank you.

I’m logged into the app…add items to cart…proceed to check out…promoted to login again…app doesn’t recognize the email that I am already logged in with. But I can go to my desktop and place an order with the same account info just fine.

Caught product on sale. Impressed that online purchase also automatically applied military discount! What a great deal! Thanks

Kimberly in customer service was so patient and diligent in helping us place our order. Thank you Kimberly!

Hudson, Wi and Mpls. ( New Brighton Blvd) Very happy with customer service and truck rental options

I needed help ordering the correct paint, Erin was polite and knowledgeable, picked up and mixed paint quickly, very positive shopping experience

I’ve tried to order same item in multiple locations that say item is in stock only to have it cancelled because there is no physical stock on hand. Three locations already.