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Mixed Reviews for Home Depot App and Service

Mixed Reviews for Home Depot App and Service

30 reviews between May 21, 2023 and May 24, 2023.

Customers have mixed reviews about the Home Depot app and service. Some praise the app for making shopping easier and for the excellent customer service. However, others criticize the app for technical glitches, difficulty in applying military discounts, and inconsistent item availability for curbside pickup. Others express frustration about delivery charges and bait-and-switch tactics. Overall, the store's wide selection, in-stock inventory, and helpful staff are still preferred by many shoppers.

‎The Home Depot
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  • MEH

    MID

    Sentiment
    • None
    Content
    • Others
    May 24, 2023
  • Fast, Simple, and Easy

    Really surprised at how easy it was to order some tools that weren’t in stock at the store. I look forward to picking them up soon!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Excellent for use in red neck air filters

    I use these in my red neck air filter (20x20 box fan with filter taped on the input side. They work great, remove lots of dust, are easy to service and very cost effective.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Frustrating, not what an app should be.

    Poor app, I’m sure it’s Home Depot’s fault. Their website is just as bad.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Needs work

    New homeowner so I want this to work.

    Seems I have to verify every time I open the app on my own iPhone 13. Not even to buy anything but to follow a link from the Home Depot website that opens in App.

    Shopping for Items, in the photo stream, the videos aren’t supported by the browser. But I’m in the Home Depot app!

    Sentiment
    • None
    Content
    • Features and Usability
    May 23, 2023
    • Pro account

      Please fix the add a receipt function in the pro section. I try to add a receipt and the spinning wheel never stops and the receipt doesn’t add to my account.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Ryobi One Cordless Chain Saw/Battery/Charger

      Brian was fabulous in helping me with this purchase! He went above and beyond to help me and to make sure I was satisfied. Did not rush me.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 23, 2023
    • Messed up!

      Won’t let you log in, reloaded it and have latest app version on iPhone. Doesn’t even use facial recognition for login but populates the information automatically into create account page!!! Couldn’t use app at store today or get veterans discount because employee said he would get in trouble doing it the old way… ID. You should do like Lowes!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Very convenient free home delivery service

      Easy to find what I need online and on bulkier products, often free home delivery is an option. Saves me a trip down to the store to pick up products. Very convenient!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • App easy to use

      Easy app to use.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Great customer service

      5/5 stars staff a store is outstanding with services

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Service

      Excellent service very friendly staff.
      Great prices
      Curb side pickup is awesome.

      I used to use lowes quite a lot.
      Not anymore.
      From now on it’s only Home Depot.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Doesn’t work

      Ordered a lawnmower and accessories for curbside pickup and was forced to download the app to let them know I arrived. The app got stuck in an error loop and so it did not work at all for what I needed. App will be deleted immediately

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Placing an order

      Would not allow me to use my personal credit card when placing the order. Had to put it on my card

      Sentiment
      • Negative
      Content
      • Pricing
      May 22, 2023
    • My Depot

      I’m so glad I downloaded the app, it makes it so much easier to shop! Thank you for making it available!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Would be 5 stars if you had Apple Pay

      Also, I would love to have the option to have the OS auto fill my fields.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • App has come a long long way

      This app works so much better then it did even 1 year ago now with more useful lists, the ability to review a record of past purchases, better handling of in store pickup purchases, and streamlined QR code verified checkout for the military discount (unlike the awkward need to get a sales person to check your ID like Lowe’s requires).

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Friendly

      I love this store. Everyone is so nice. The service is fast and the store is always clean

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Missing key features

      -Missing Apple Pay
      -Better pickup process. Should not NEED a photo ID to pick up something purchased. Everybody else uses codes.
      -Military discount for non-pro’s should not cap out. Especially so low.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Love the app, kind of slow though

      Make’s shopping there easy

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Love Home Depot but

      The have a tendency to to shop you the wrong thing

      Sentiment
      • None
      Content
      • Others
      May 22, 2023
    • ?? Delivery Charge??

      I stated dilvery was free until I tried to pay. Then there was a $45 delivery charge. It seem like a bait and switch deal plus the amount of time went from 5 to 10 days. It ea scam if you do not have time.

      Sentiment
      • Negative
      Content
      • Pricing
      May 22, 2023
    • MIL DISC

      Experience was great but the system does not allow to get military discount when purchasing online through the app

      Sentiment
      • None
      Content
      • Features and Usability
      May 22, 2023
    • Best Home Depot

      Love this Home Depot always have everything in stock for me. Best customer service ever thank you.

      Sentiment
      • Positive
      Content
      • Others
      May 21, 2023
    • Can’t purchase from the app

      I’m logged into the app…add items to cart…proceed to check out…promoted to login again…app doesn’t recognize the email that I am already logged in with. But I can go to my desktop and place an order with the same account info just fine.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023
    • Easy Purchase

      Caught product on sale. Impressed that online purchase also automatically applied military discount! What a great deal! Thanks

      Sentiment
      • Positive
      Content
      • Pricing
      May 21, 2023
    • Customer service!!!

      Kimberly in customer service was so patient and diligent in helping us place our order. Thank you Kimberly!

      Sentiment
      • Positive
      Content
      • Customer Service
      May 21, 2023
    • Joe N

      Hudson, Wi and Mpls. ( New Brighton Blvd) Very happy with customer service and truck rental options

      Sentiment
      • Positive
      Content
      • Truck Rental
      May 21, 2023
    • Good customer service

      I needed help ordering the correct paint, Erin was polite and knowledgeable, picked up and mixed paint quickly, very positive shopping experience

      Sentiment
      • Positive
      Content
      • Customer Service
      May 21, 2023
    • In stock is incorrect

      I’ve tried to order same item in multiple locations that say item is in stock only to have it cancelled because there is no physical stock on hand. Three locations already.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023

Sentiment Analysis

  • Positive(17)
    57%
  • Negative(9)
    30%
  • None(4)
    13%
27 Net Promoter
Score

Popular Topics

  • Features and Usability(11)
    37%
  • Technical Issues(7)
    23%
  • Others(5)
    17%
  • Customer Service(3)
    10%
  • Pricing(3)
    10%
  • Truck Rental(1)
    3%

Languages

  • English(30)
    100%

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