Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
Review Summary: Mixed Reviews for GoDaddy's Customer Service

Review Summary: Mixed Reviews for GoDaddy's Customer Service

38 reviews between Jul 07, 2023 and Jul 07, 2023.

GoDaddy's customer service receives mixed reviews, with some customers praising the knowledgeable and helpful representatives, while others complain about long wait times and unresolved issues. Overall, there are positive experiences with customer support representatives like Dilip, Steven, and Vijay, who provided excellent assistance. However, negative experiences with representatives like Taylor and Manisai B. highlight frustration with unresolved problems and poor service. Despite this, GoDaddy's user-friendly platform and competent support team are appreciated by many.

GoDaddy 
Get a comprehensive research report right away

This research report is limited to the analysis of 38 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

38 reviews between Jul 07, 2023 and Jul 07, 2023.

Jul 07, 2023 - Jul 07, 2023
  • Customer Support

    Customer support rep. was knowledgeable, insightful, polite, a listened to the issue.

    Sentiment
    • Positive
    Content
    • Technical Support
    Jul 07, 2023
  • Dilip was very proficient and patient…

    Dilip was very proficient and patient with a not so tech savvy customer (me)

    Sentiment
    • Positive
    Content
    • Technical Support
    Jul 07, 2023
  • great service easy to use account…

    great service easy to use account issues resolved there and then great service overall

    Sentiment
    • Positive
    Content
    • Website Builder
    Jul 07, 2023
  • Absolute joke

    I havent had abandoned cart for over 3 weeks, spoke to several people and still nothing. Its on, but customers arent getting a prompt email. I was given a 3 day timeframe THREE TIMES, guaranteed to be fixed each time, and still nothing. I spoke to someone on live chat yesterday who guaranteed it'd be fixed in a few hours, which granted it was. The issue was fixed... for 5 minutes. Got an abandoned cart email, so we ran a few more tests last night and this morning and shock... nothing! I was on the phone today to support who advised Advanced Tech Support would re-open the ticket and escalate it, although they've said it is the highest it can go every time. He said they'll email me but I doubt that'll happen. Taylor from Advanced Tech was the one to resolve the ticket, intermittently. This is costing me potential customers, and money. 3 weeks is a joke. It also isnt great customer service on the phones leaving severe silences, I keep going 'you there?' Im not one to complain at all but the level of service in regards to this issue has been diabolical, and the only way I feel it'll be resolved permanently is leaving a review. I don't have time as a business owner to be sitting on live chat or the phone for 1+ hour, twice a week. Wheres the 'customer value' in that?

    Sentiment
    • Negative
    Content
    • Email Issues
    Jul 07, 2023
  • Thank you Alex!!

    Despite some issues with Godaddy in the past, I had a great experience with their customer care today. Alex was absolutely excellent and went above and beyond to solve issues with our site, spending over an hour helping me and resolving the issue. Thank you so much Alex!!

    Sentiment
    • Positive
    Content
    • Technical Support
    Jul 07, 2023
    • Because GODADDY’s platform was…

      Because GODADDY’s platform was compromised, us users are being blocked from sending out emails through no fault of our own, as any domain held within GoDaddy is being blocked with having installed MFA. They did not tell me; it was discovery rather than disclosure. This is extremely frustrating.

      Sentiment
      • Negative
      Content
      • Email Issues
      Jul 07, 2023
    • Their chatbot (AI?) is making me cancel my account

      Was trying to make some changes to one of our products, but it is so hard when you first have to deal with their AI chatbot. Incredibly useless and I'm so close to stop using Godaddy after more than 10 years

      Sentiment
      • Negative
      Content
      • Website Builder
      Jul 07, 2023
    • The rep that I talked to was very nice…

      The rep that I talked to was very nice and knowledgeable. What I didn't like was trying to use the website builder program they have. Just wanted to build a simple site and after 3 days I give up and I am transferring to another hosting site that has an easy to use website builder. I liked godaddy but this was bad.

      Sentiment
      • Positive
      Content
      • Website Builder
      Jul 07, 2023
    • Excellent Support Service

      Easy to use service and when needed Godaddy has always competent support people to solve the problem

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • I have purchased and managed more than 280 domain names with godaddy and and am still satisfied with my websites and WordPress package deal and service management with them that's we with Go-Grand-Dad

      Going Grand with the web Industry's GoDaddy is the way to Go Grand-Daddy

      Sentiment
      • Positive
      Content
      • Domain Name
      Jul 07, 2023
    • Siempre son muy atentos y amables

      Siempre son muy atentos y amables. Te resuelven todas las dudas al momento. Totalmente recomendable 👌

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • I am utterly disappointed with the…

      I am utterly disappointed with the appalling level of service provided by GoDaddy. Their customer support is nothing short of a disaster, leaving me feeling frustrated and betrayed. It is evident that they resort to deceitful tactics, such as creating artificial tickets and making customers wait for a response for a whopping 48 hours. This is not the kind of service I expect from a reputable company.During my recent interaction with their support team, I had the unfortunate experience of dealing with Manisai B. She spent over an hour chatting with me, giving me false hope and empty promises, but failed to provide any real assistance whatsoever. Her lack of knowledge and inability to resolve my issue was astonishing. It was a complete waste of time and a clear indication of GoDaddy's disregard for their customers' concerns.I reached out to GoDaddy seeking genuine help, but instead, I was met with incompetence and a blatant disregard for customer satisfaction. The lack of real support and the company's deceptive practices are unforgivable. As a paying customer, I deserve better treatment and assistance when facing technical difficulties.I strongly advise others to think twice before entrusting their business or personal projects to GoDaddy. The sheer frustration and disappointment I experienced should serve as a warning to anyone considering their services. Save yourself the hassle and look for a more reliable and customer-oriented provider.GoDaddy's poor service and Manisai B's unhelpful attitude have left a bitter taste in my mouth, and I will not hesitate to share my negative experience with others.Case #118282327

      Sentiment
      • Negative
      Content
      • Customer Service
      Jul 07, 2023
    • Always problems with GoDaddy

      Always problems with GoDaddy, and their support guides are pretty much useless. Avoid it as a hosting provider at all cost!

      Sentiment
      • Negative
      Content
      • Technical Support
      Jul 07, 2023
    • She was so helpful

      She was so helpful, explained every step and process. This person is a leader, a trainer for future customer service personnel

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • I called for assistance with an issue

      I called for assistance with an issue, the issue was rectified. Also before we left the phone, the assistant offered, explained saving to my account. Was very thankful for the free advice. Cheers!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • The representative was so helpful

      The representative was so helpful, clearly explaining each step and making sure I understood, sending me details via email to enable me to continue with my installation. I was amazed how quickly she resolved my query and I went away feeling my expectations had been exceeded. Thank you GoDaddy

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Friendly and professional service

      Only 9 mins waiting both times I needed to call. Staff were friendly, helpful and professional. Very happy with my experiences with GoDaddy.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Once I figured out the system it was a…

      Once I figured out the system it was a very pleasant feeling to create my website so easily.

      Sentiment
      • Positive
      Content
      • Website Builder
      Jul 07, 2023
    • My Experience Was Great

      My Experience Was Great. I Was Frustrated When I Called; The Representative Was Very Pleasant, Kind, Caring, And Very Resourceful. He Did Not Give Up On Helping Me. He Tried Over And Over Different Methods When Others Did Not Work. He Made Me Feel Like I Was A Valuable Customer Through It All. I Am, A Satisfied Customer; Because Of His Exceptional Commitment To Customer Service. Thank You.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Steven answered all of my questions and…

      Steven answered all of my questions and certainly exceeded my expectations.

      Sentiment
      • Positive
      Content
      • Knowledgeable Representatives
      Jul 07, 2023
    • Operator with charm and knowledge.

      Let say off the bat, Lino was great. He was able to get it done with professional style. He understood what I needed and fixed the problem. I have been with Godaddy for years and he got it done fast. Great work Lino.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Technical Support was quick to address…

      Technical Support was quick to address my issue/request while he was very pleasant, professional and knowledgeable.

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • The representative was knowledgeable

      The representative was knowledgeable. He provided key insight in helping me solve my problem.

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Godaddy has a great costumer service i…

      Godaddy has a great costumer service i appreciate the work I great hosting team

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Renewal for website

      Thought renewal for domain name website had expired but had not. Erica was very patient while I pulled up the website name to check. Both of us agreed that everything was in order.

      Sentiment
      • Positive
      Content
      • Domain Name
      Jul 07, 2023
    • Had the best experience with Vijay

      Had the best experience with Vijay. He was so helpful and kind. I had no idea what I was doing and stuffed up my domain name. He was able to create the right one for me, set me up for my email and will call me next week to get the email up and going. With a world full of rude customer service these days, I was nervous calling but my nerves were settled once I started my call. Thank you Vijay!

      Sentiment
      • Positive
      Content
      • Website Creation
      Jul 07, 2023
    • Always so helpful

      Always so helpful. They find solutions for what the rest of us not quite web savvy people cannot figure out. We have multiple small businesses with Go Daddy!

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Mesmo sendo leigo tive todo o suporte…

      Mesmo sendo leigo tive todo o suporte que necessite no momento que precisei então sendo assim indico os serviços a quem interessar

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Really terrific customer service and…

      Really terrific customer service and great options available

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Good customer service

      Had to call customer service because I had no idea which email I had used. When I called, someone picked up. Usually when you call customer service these days, you get the dance with the bot. This was so refreshing and my problem got resolved quickly

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Daniel is excellent

      Daniel is excellent, very helpful.

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Everyone I have talked to while…

      Everyone I have talked to while building my site has been wonderful! GoooooOOOOO DADDY!!!!

      Sentiment
      • Positive
      Content
      • Website Builder
      Jul 07, 2023
    • This is a great website to use for my…

      This is a great website to use for my business Very user friendly

      Sentiment
      • Positive
      Content
      • Website Builder
      Jul 07, 2023
    • Had to get a refund on a cancelled…

      Had to get a refund on a cancelled service. The customer service rep was courteous professional and helped me resolve my issue very quickly.

      Sentiment
      • Positive
      Content
      • Refund/Cancellation
      Jul 07, 2023
    • Fast and helpful

      I have a very small craft business. I was concerned about the cost for my website and domain name. I contacted GoDaddy and was fairly easily and quickly connected to a real person, Michelle. She not only answered all my questions about the various services I was paying for, she helped me to make some changes to those services so that they better fit my needs and budget. I greatly appreciated her patience and calm demeanor.

      Sentiment
      • Positive
      Content
      • Website Builder
      Jul 07, 2023
    • The Gentleman on the phone today was…

      The Gentleman on the phone today was extremely knowledgeable, Patient, Kind and very Professional!I had some frustration before, but he was able to remove it. Thank you very Much!!!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • The GoDaddy representative

      The GoDaddy representative, Mejean, who assisted me with my product selectives was absolutely fantastic. He was extremely patient with me. He was also clear and concise with his knowledge on the products. It's wonderful to be able to actually speak with someone at a company. GoDaddy has a great team with excellent customer service skills! Thank you so much!

      Sentiment
      • Positive
      Content
      • Knowledgeable Representatives
      Jul 07, 2023
    • La atención muy buena…

      La atención aunque tengo muchas confusiones con Goddady pero el servicio al cliente inmejorable

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023

Sentiment Analysis

  • Positive(33)
    87%
  • Negative(5)
    13%
  • None(0)
    0%
74 Net Promoter
Score

Popular Topics

  • Customer Service(12)
    32%
  • Technical Support(11)
    29%
  • Website Builder(7)
    18%
  • Domain Name(2)
    5%
  • Email Issues(2)
    5%
  • Knowledgeable Representatives(2)
    5%
  • Refund/Cancellation(1)
    3%
  • Website Creation(1)
    3%

Languages

  • English(35)
    92%
  • Spanish(2)
    5%
  • Portuguese(1)
    3%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Trustpilot reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 38 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 38 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.