38 reviews between Jul 07, 2023 and Jul 07, 2023.
GoDaddy's customer service receives mixed reviews, with some customers praising the knowledgeable and helpful representatives, while others complain about long wait times and unresolved issues. Overall, there are positive experiences with customer support representatives like Dilip, Steven, and Vijay, who provided excellent assistance. However, negative experiences with representatives like Taylor and Manisai B. highlight frustration with unresolved problems and poor service. Despite this, GoDaddy's user-friendly platform and competent support team are appreciated by many.GoDaddy
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38 reviews between Jul 07, 2023 and Jul 07, 2023.
Customer support rep. was knowledgeable, insightful, polite, a listened to the issue.
Dilip was very proficient and patient with a not so tech savvy customer (me)
great service easy to use account issues resolved there and then great service overall
I havent had abandoned cart for over 3 weeks, spoke to several people and still nothing. Its on, but customers arent getting a prompt email. I was given a 3 day timeframe THREE TIMES, guaranteed to be fixed each time, and still nothing. I spoke to someone on live chat yesterday who guaranteed it'd be fixed in a few hours, which granted it was. The issue was fixed... for 5 minutes. Got an abandoned cart email, so we ran a few more tests last night and this morning and shock... nothing! I was on the phone today to support who advised Advanced Tech Support would re-open the ticket and escalate it, although they've said it is the highest it can go every time. He said they'll email me but I doubt that'll happen. Taylor from Advanced Tech was the one to resolve the ticket, intermittently. This is costing me potential customers, and money. 3 weeks is a joke. It also isnt great customer service on the phones leaving severe silences, I keep going 'you there?' Im not one to complain at all but the level of service in regards to this issue has been diabolical, and the only way I feel it'll be resolved permanently is leaving a review. I don't have time as a business owner to be sitting on live chat or the phone for 1+ hour, twice a week. Wheres the 'customer value' in that?
Despite some issues with Godaddy in the past, I had a great experience with their customer care today. Alex was absolutely excellent and went above and beyond to solve issues with our site, spending over an hour helping me and resolving the issue. Thank you so much Alex!!
Because GODADDY’s platform was compromised, us users are being blocked from sending out emails through no fault of our own, as any domain held within GoDaddy is being blocked with having installed MFA. They did not tell me; it was discovery rather than disclosure. This is extremely frustrating.
Was trying to make some changes to one of our products, but it is so hard when you first have to deal with their AI chatbot. Incredibly useless and I'm so close to stop using Godaddy after more than 10 years
The rep that I talked to was very nice and knowledgeable. What I didn't like was trying to use the website builder program they have. Just wanted to build a simple site and after 3 days I give up and I am transferring to another hosting site that has an easy to use website builder. I liked godaddy but this was bad.
Easy to use service and when needed Godaddy has always competent support people to solve the problem
Going Grand with the web Industry's GoDaddy is the way to Go Grand-Daddy
Siempre son muy atentos y amables. Te resuelven todas las dudas al momento. Totalmente recomendable 👌
I am utterly disappointed with the appalling level of service provided by GoDaddy. Their customer support is nothing short of a disaster, leaving me feeling frustrated and betrayed. It is evident that they resort to deceitful tactics, such as creating artificial tickets and making customers wait for a response for a whopping 48 hours. This is not the kind of service I expect from a reputable company.During my recent interaction with their support team, I had the unfortunate experience of dealing with Manisai B. She spent over an hour chatting with me, giving me false hope and empty promises, but failed to provide any real assistance whatsoever. Her lack of knowledge and inability to resolve my issue was astonishing. It was a complete waste of time and a clear indication of GoDaddy's disregard for their customers' concerns.I reached out to GoDaddy seeking genuine help, but instead, I was met with incompetence and a blatant disregard for customer satisfaction. The lack of real support and the company's deceptive practices are unforgivable. As a paying customer, I deserve better treatment and assistance when facing technical difficulties.I strongly advise others to think twice before entrusting their business or personal projects to GoDaddy. The sheer frustration and disappointment I experienced should serve as a warning to anyone considering their services. Save yourself the hassle and look for a more reliable and customer-oriented provider.GoDaddy's poor service and Manisai B's unhelpful attitude have left a bitter taste in my mouth, and I will not hesitate to share my negative experience with others.Case #118282327
Always problems with GoDaddy, and their support guides are pretty much useless. Avoid it as a hosting provider at all cost!
She was so helpful, explained every step and process. This person is a leader, a trainer for future customer service personnel
I called for assistance with an issue, the issue was rectified. Also before we left the phone, the assistant offered, explained saving to my account. Was very thankful for the free advice. Cheers!
The representative was so helpful, clearly explaining each step and making sure I understood, sending me details via email to enable me to continue with my installation. I was amazed how quickly she resolved my query and I went away feeling my expectations had been exceeded. Thank you GoDaddy
Only 9 mins waiting both times I needed to call. Staff were friendly, helpful and professional. Very happy with my experiences with GoDaddy.
Once I figured out the system it was a very pleasant feeling to create my website so easily.
My Experience Was Great. I Was Frustrated When I Called; The Representative Was Very Pleasant, Kind, Caring, And Very Resourceful. He Did Not Give Up On Helping Me. He Tried Over And Over Different Methods When Others Did Not Work. He Made Me Feel Like I Was A Valuable Customer Through It All. I Am, A Satisfied Customer; Because Of His Exceptional Commitment To Customer Service. Thank You.
Steven answered all of my questions and certainly exceeded my expectations.
Let say off the bat, Lino was great. He was able to get it done with professional style. He understood what I needed and fixed the problem. I have been with Godaddy for years and he got it done fast. Great work Lino.
Technical Support was quick to address my issue/request while he was very pleasant, professional and knowledgeable.
The representative was knowledgeable. He provided key insight in helping me solve my problem.
Godaddy has a great costumer service i appreciate the work I great hosting team
Thought renewal for domain name website had expired but had not. Erica was very patient while I pulled up the website name to check. Both of us agreed that everything was in order.
Had the best experience with Vijay. He was so helpful and kind. I had no idea what I was doing and stuffed up my domain name. He was able to create the right one for me, set me up for my email and will call me next week to get the email up and going. With a world full of rude customer service these days, I was nervous calling but my nerves were settled once I started my call. Thank you Vijay!
Always so helpful. They find solutions for what the rest of us not quite web savvy people cannot figure out. We have multiple small businesses with Go Daddy!
Mesmo sendo leigo tive todo o suporte que necessite no momento que precisei então sendo assim indico os serviços a quem interessar
Really terrific customer service and great options available
Had to call customer service because I had no idea which email I had used. When I called, someone picked up. Usually when you call customer service these days, you get the dance with the bot. This was so refreshing and my problem got resolved quickly
Daniel is excellent, very helpful.
Everyone I have talked to while building my site has been wonderful! GoooooOOOOO DADDY!!!!
This is a great website to use for my business Very user friendly
Had to get a refund on a cancelled service. The customer service rep was courteous professional and helped me resolve my issue very quickly.
I have a very small craft business. I was concerned about the cost for my website and domain name. I contacted GoDaddy and was fairly easily and quickly connected to a real person, Michelle. She not only answered all my questions about the various services I was paying for, she helped me to make some changes to those services so that they better fit my needs and budget. I greatly appreciated her patience and calm demeanor.
The Gentleman on the phone today was extremely knowledgeable, Patient, Kind and very Professional!I had some frustration before, but he was able to remove it. Thank you very Much!!!
The GoDaddy representative, Mejean, who assisted me with my product selectives was absolutely fantastic. He was extremely patient with me. He was also clear and concise with his knowledge on the products. It's wonderful to be able to actually speak with someone at a company. GoDaddy has a great team with excellent customer service skills! Thank you so much!
La atención aunque tengo muchas confusiones con Goddady pero el servicio al cliente inmejorable
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