Domain.com Review Analysis: Insights for Better Business
Domain.com receives mixed reviews on Trustpilot. Customers appreciate the fast and friendlycustomer support, knowledgeable representatives, and quick resolutions to issues. However, some users express frustration over billing practices, difficulty in obtaining necessary information, and challenges with canceled auto-renewals. Overall, there are mentions of helpful and polite interactions with support agents, efficient communication, and quick problem-solving. While some customers highlight positive experiences with specific representatives, others report issues such as unauthorized charges and lack of phone support.
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Terrible service. Their DNS settings are all screwed up and they do not know how to fix it for you.edit after reply: I spoke on 4 occasions to the team via chat and nobody removed the erroneous record. I asked Canva, the site I used to build the website, which one to remove and they helped me.
Sentiment
Negative
Content
Trouble with DNS Settings
Apr 23, 2024
I am having a critical blocking issue which your engineering team is holding.
I am having a critical blocking issue in my end due to Domain.com's problem. (Cannot create new Google Workspace account)I first reported to Domain.com on April 19 Friday KST which will be April 19 Friday very early morning EST. And I was told that this issue is already known to engineering team in Domain.com. Since this issue is blocking one of paid services for Domain.com, I strongly believe it is very critical issue which requires immediate attention and fix.I tried to get any updates from D...
Sentiment
Negative
Content
Technical Support
Apr 22, 2024
DNS suuport
Anushree helped very quickly and politely to solve my issues. She is technically sound and able to solve problems quickly.
Sentiment
Positive
Content
Technical Support
Apr 21, 2024
I wish there was a negative star
I wish there was a negative star. Terrible experience. Cannot get my Auth code for a week. They are thieves and liars. Basically stole my property - my domain. Stay away from these thieves.
Sentiment
Negative
Content
Difficulty in Contacting Support
Apr 19, 2024
I needed to migrate my domains and not…
I needed to migrate my domains and not having a clue I was assisted to get it all done with patience and straight forward instructions it all got figured out!!
Sentiment
Positive
Content
Technical Support
Apr 19, 2024
Clear, kind & respectful
I was able to ask all of my questions and get very clear answers. I also appreciated the kind & respectful interaction, especially since some of my question probably seemed pretty dumb to an expert.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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