Domain.com Trustpilot Reviews Analysis
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Domain.com Review Analysis: Insights for Better Business

Domain.com Trustpilot Reviews Analysis

Domain.com receives mixed reviews on Trustpilot. Customers appreciate the fast and friendly customer support, knowledgeable representatives, and quick resolutions to issues. However, some users express frustration over billing practices, difficulty in obtaining necessary information, and challenges with canceled auto-renewals. Overall, there are mentions of helpful and polite interactions with support agents, efficient communication, and quick problem-solving. While some customers highlight positive experiences with specific representatives, others report issues such as unauthorized charges and lack of phone support.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Terrible

    Terrible service. Their DNS settings are all screwed up and they do not know how to fix it for you.edit after reply: I spoke on 4 occasions to the team via chat and nobody removed the erroneous record. I asked Canva, the site I used to build the website, which one to remove and they helped me.

    Sentiment
    • Negative
    Content
    • Trouble with DNS Settings
    Apr 23, 2024
  • I am having a critical blocking issue which your engineering team is holding.

    I am having a critical blocking issue in my end due to Domain.com's problem. (Cannot create new Google Workspace account)I first reported to Domain.com on April 19 Friday KST which will be April 19 Friday very early morning EST. And I was told that this issue is already known to engineering team in Domain.com. Since this issue is blocking one of paid services for Domain.com, I strongly believe it is very critical issue which requires immediate attention and fix.I tried to get any updates from Domain.com for the whole weekend, and still Domain.com's engineering team is not fixing and no one know about ETA for the fix.I would really like to throw a question if your engineering team or cloud operations team is aware of the importance of issue, and tried to fix on weekend.You should have delivered a clear message to end-users who paid for this.

    Sentiment
    • Negative
    Content
    • Technical Support
    Apr 22, 2024
  • DNS suuport

    Anushree helped very quickly and politely to solve my issues. She is technically sound and able to solve problems quickly.

    Sentiment
    • Positive
    Content
    • Technical Support
    Apr 21, 2024
  • I wish there was a negative star

    I wish there was a negative star. Terrible experience. Cannot get my Auth code for a week. They are thieves and liars. Basically stole my property - my domain. Stay away from these thieves.

    Sentiment
    • Negative
    Content
    • Difficulty in Contacting Support
    Apr 19, 2024
  • I needed to migrate my domains and not…

    I needed to migrate my domains and not having a clue I was assisted to get it all done with patience and straight forward instructions it all got figured out!!

    Sentiment
    • Positive
    Content
    • Technical Support
    Apr 19, 2024
  • Clear, kind & respectful

    I was able to ask all of my questions and get very clear answers. I also appreciated the kind & respectful interaction, especially since some of my question probably seemed pretty dumb to an expert.

    Sentiment
    • Positive
    Content
    • Customer Support Quality
    Apr 18, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Domain.com  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Digital Marketing Professionals, E-commerce Managers, IT Service Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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