Mixed reviews for Whatnot app as some users praise the experience of buying and selling while others report glitches, scams, poor customer service, and app crashes. Some reviewers claim they lost money through missing items or damaged orders and highlighted issues with the bidding process. Others reported that the application is addictive and that it's a funbuying/selling venue. However, the poor design of the application, slow response time, and the inability to cancel items purchased were some of the negative comments.
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I have had an issue with an order that was damaged in transit by the USPS
I have bought over 2k in merchandise through whatnot yet an order was damaged by the USPS in transit and a complaint was submitted (3 times). Yet I have not heard once from what nor regarding this transaction. I am not a happy customer and am a stones throw from discontinuing the utilization of whatnot for future transactions. Thank you Ed
Sentiment
Negative
Content
Customer Service Complaints
May 20, 2023
Very poorly run auctions
If you want to see people auditioning for reality TV shows, this is the app for you. If you want real auctions, this app is a joke. Auctions are very poorly run, the “talent” are not auctioneers. Far from impressed.
Sentiment
Negative
Content
Content Quality and Variety
May 16, 2023
Update
Love this app got tons of hotwheels and Pokémon cards on here. Can get good deals if you really pay attention. I’m rating 1 star because the app will no longer run after this update. Idk if it’s just me but I’m pretty frustrated as I had plans on here this weekend. If fixed will rate better but for now 1 star to an app I cant use anymore
Sentiment
Negative
Content
Technical Glitches
May 13, 2023
They sell crap! Don’t download!
Bad customer service. They don’t reply to concerns about the item purchased. U can’t cancel items purchased. They sell crap/ garbage. Don’t download this app. Only a few sellers have good stuff. Most of the sellers sell garbage! Stay away! Not recommended!
Sentiment
Negative
Content
Customer Service Complaints
May 13, 2023
Watch out addictive
Once I won my first bin, I was hooked. It’s crazy how addicted I got watching all the different the shows. I found myself constantly on my phone watching the auctions. It’s like an addictive game. Make sure your phone is charging! It wears down the battery so fast!
Sentiment
Positive
Content
Selling Experience
May 12, 2023
Joke of an app no response
Whatnot is an absolutely a joke especially when a package arrives you have to wait 3 days later to leave feedback, why? What a joke
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This page displays purchase options and a preview of the customer feedback analysis report for Whatnot - Live Video Shopping based on online reviews collected from App Store. The analysis helps E-commerce Managers, Product Managers, Customer Experience Specialists, Market Researchers, App Developers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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