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Mixed Reviews for Car Shield Extended Warranty Provider

Mixed Reviews for Car Shield Extended Warranty Provider

37 reviews between May 22, 2023 and May 24, 2023.

Customers have mixed feelings about Car Shield, an extended warranty provider. Some reviewers appreciate the company's excellent customer service, low payment options, and fast repair results. However, others are unhappy with the coverage level and the amount of money they need to pay out of pocket. Some also complain about long wait times for authorizations and parts. There are also a few reports of rude or racist customer service representatives.

CarShield 
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  • Everything was simple

    Everything was simple, greatttt!!!!

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • She was very nice

    I don't know. She was precise and to the point. And then we shared our different experiences.

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • CarShield barely covers anything for…

    CarShield barely covers anything for your car and even if they so call "cover" the repairs it's only a fraction of the cost, you have to pay the deductible plus the other portion of the cost. It doesn't make any sense. BTW I have the Gold package.

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • Very helpful when I called in with my…

    Very helpful when I called in with my problems very polite and helpful and assisted me and directed me to the right places to take my vehicle

    Sentiment
    • Positive
    Content
    • Customer Service
    May 24, 2023
  • After 2 days and the weekend waiting on…

    After 2 days and the weekend waiting on CAR shield to send the shop my part, found out that they sent the wrong part. My warranty supposed to cover everything major on my truck but I have to get parts from Auto Zone for a Range Rover. I'm still not happy. This is the second time since 2020.

    Sentiment
    • Negative
    Content
    • Features and Quality
    May 24, 2023
    • Had repairs done, now I am out $$$$$

      Had repairs done. Was told the service center did not accept Car Shield. I ask why not. They said Car Shield did not pay, had trouble getting paid. So service center stopped accepting Car Shield.

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 24, 2023
    • The customer service agent was…

      The customer service agent was extremely helpful.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 24, 2023
    • I can't stand carshield!

      I don't know if yall keep sending me surveys thinking it won't be the same response. But your company is trash. I will NEVER refer or use you all again. Train your staff to be honest instead of just selling policies and scamming people out of their money!!

      Sentiment
      • Negative
      Content
      • Customer Service
      May 24, 2023
    • Can’t access my contract

      Can’t access my contract, hit the link and nothing shows up

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 24, 2023
    • Don't BECOME THE VICTIM TO THIS MONEY POOL

      A smart money pool to get monthly payments from you their goal is to not pay find everything wrong to not cover you even 24-48 hour holds for a No. First call the biggest scam everything sounds good for you to make a smooth payment but when it's time to recover nothing but excuses this company is not BBB registered so that should explain a lot

      Sentiment
      • Negative
      Content
      • Pricing
      May 24, 2023
    • When I called or something broke on my…

      When I called or something broke on my car, I’ll talk to very racist man. He did not want to help me made me feel bad and embarrass, and I had him on speakerphone and all the other customers and that auto shop heard that he talk to me and treating me and there was other people in there that had Car Shield and said they were going to cancel the Car Shield because of him.

      Sentiment
      • Negative
      Content
      • Customer Service
      May 24, 2023
    • Don’t expect much and you won’t be disappointed

      Well, I have a diamond plan which is the top plan you sell and I had to take my car rent to have the computer and radio replaced you people only pay less than half of it. I was expecting you to take care of the entire thing I had to go into my pocket for over $800 so I’m not very satisfied with your service. I’m maintaining it to see what will happen next but I am very disappointing That I had the foot so much of the bill.

      Sentiment
      • Negative
      Content
      • Features and Quality
      May 23, 2023
    • Very fast

      Very fast, and very easy process. I was skeptical about having CarShield until I actually had to use it, and now I know it was a great decision!

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Carshield Was Very Helpful

      The Person That Helped Me Out Was Very Helpful And 🙂 Walked Me Through Every Step Thank You...

      Sentiment
      • Positive
      Content
      • Customer Service
      May 23, 2023
    • The customer service person was helpful…

      The customer service person was helpful and professional.And also pleasant to speak with.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 23, 2023
    • Labor rate paid on claim was lower than…

      Labor rate paid on claim was lower than the dealer charged labor rate, everything else on the claim was great@

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • Give thanks for being there when need…

      Give thanks for being there when need it to fix a problem to not come out of for greater expense.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • I have had Car Shield coverage for over…

      I have had Car Shield coverage for over a year. Outstanding customer service is always provided! The peace of mind for having the coverage cannot be beat! The cost of coverage is affordable as well.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 23, 2023
    • Great staff member

      Staff was helpful, friendly and professional.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 23, 2023
    • Car Sheild was very dependable

      I had no issues when I needed to file a claim and my vehicle was fixed the next day leaving me to pay only my deductible.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 23, 2023
    • SLOW RESPONSE. Every time that any repair has been…

      Every time that any repair has been required and authorized it has taken numerous phone calls and numerous days to get authorization and parts. Have never had any repair done in less than a week. Way to long for a 2 hour repair with essentially1 part being replaced.

      Sentiment
      • None
      Content
      • Orders and Delivery
      May 23, 2023
    • CUSTOMER 'S RECEIPTS NEED TO BE SENT

      I ASKED FOR AN E-MAIL RECEIPT THAT I PAID FOR A "WHOLE YEAR", I NEED THIS FOR MY RECORDS, SO PLEASE MAKE THIS HAPPEN. THANKYOU.........

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Don’t Give Them Any Money Ever!!

      This, and any extended warranty company, is a very good way for these companies to get your money while providing practically no services whatsoever. Don’t be a sucker. All the good reviews you’re reading are fakes from friends, employees, bots, or a combination of all three.

      Sentiment
      • Negative
      Content
      • Others
      May 23, 2023
    • I love the great customer service the…

      I love the great customer service the agent I spoke with and the low payment options that was presented for my coverage

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • I was told that I had bumper to bumper…

      I was told that I had bumper to bumper coverage and you delivered on my claim!

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 23, 2023
    • The knowledge and helpfulness of the…

      The knowledge and helpfulness of the employees

      Sentiment
      • Positive
      Content
      • Customer Service
      May 22, 2023
    • Great service.Very professional and…

      Great service.Very professional and prompt.I recommend them sincerely.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 22, 2023
    • no problems with anything

      no problems with anything. never had to use the service.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • The rating of what work is covered is…

      The rating of what work is covered is not clear.

      Sentiment
      • None
      Content
      • Features and Quality
      May 22, 2023
    • Quick results

      Quick results, honored contract and deposit. Only issue was delay from car repair shop getting the work done

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 22, 2023
    • Sales was not high pressure.

      Sales was not high pressure.Knowledgeable representativeMultiple levels of coverageMonthly payments

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 22, 2023
    • Knowledge is Everything

      We have not had an opportunity to utilize Car Shield services as of yet. However we feel so much better knowing Car Shield is there if we needed help. Car Shield has very attentive and helpful associates that have answered any and all questions. This is very comforting knowing we are prepared for any future use should that be necessary.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 22, 2023
    • 2018 40k

      Cost and age of younger cars

      Sentiment
      • None
      Content
      • Pricing
      May 22, 2023
    • Well I haven't had to use it so far…

      Well I haven't had to use it so far just paying the monthly payments. And had a problem with my credit card a Capitol One so I talked to a person from Car Shield and got it squared away Capitol One was a pain in the neck but not Car Sheild keep up the good work I am satisfied so far but I keep my vehicles in good shape !

      Sentiment
      • Positive
      Content
      • Customer Service
      May 22, 2023
    • The customer service was very good.

      They are willing to go the extra mile to make sure your vehicle is taken care of.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 22, 2023
    • I love it

      I love it, thank you so much for sharing your service with me love John jones jr.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Superb

      Quality of service was great

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 22, 2023

Sentiment Analysis

  • Positive(25)
    68%
  • Negative(9)
    24%
  • None(3)
    8%
44 Net Promoter
Score

Popular Topics

  • Customer Service(12)
    32%
  • Features and Quality(8)
    22%
  • Others(8)
    22%
  • Pricing(5)
    14%
  • Orders and Delivery(4)
    11%

Languages

  • English(37)
    100%

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