37 reviews between May 22, 2023 and May 24, 2023.
Customers have mixed feelings about Car Shield, an extended warranty provider. Some reviewers appreciate the company's excellent customer service, low payment options, and fast repair results. However, others are unhappy with the coverage level and the amount of money they need to pay out of pocket. Some also complain about long wait times for authorizations and parts. There are also a few reports of rude or racist customer service representatives.CarShield
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Everything was simple, greatttt!!!!
I don't know. She was precise and to the point. And then we shared our different experiences.
CarShield barely covers anything for your car and even if they so call "cover" the repairs it's only a fraction of the cost, you have to pay the deductible plus the other portion of the cost. It doesn't make any sense. BTW I have the Gold package.
Very helpful when I called in with my problems very polite and helpful and assisted me and directed me to the right places to take my vehicle
After 2 days and the weekend waiting on CAR shield to send the shop my part, found out that they sent the wrong part. My warranty supposed to cover everything major on my truck but I have to get parts from Auto Zone for a Range Rover. I'm still not happy. This is the second time since 2020.
Had repairs done. Was told the service center did not accept Car Shield. I ask why not. They said Car Shield did not pay, had trouble getting paid. So service center stopped accepting Car Shield.
The customer service agent was extremely helpful.
I don't know if yall keep sending me surveys thinking it won't be the same response. But your company is trash. I will NEVER refer or use you all again. Train your staff to be honest instead of just selling policies and scamming people out of their money!!
Can’t access my contract, hit the link and nothing shows up
A smart money pool to get monthly payments from you their goal is to not pay find everything wrong to not cover you even 24-48 hour holds for a No. First call the biggest scam everything sounds good for you to make a smooth payment but when it's time to recover nothing but excuses this company is not BBB registered so that should explain a lot
When I called or something broke on my car, I’ll talk to very racist man. He did not want to help me made me feel bad and embarrass, and I had him on speakerphone and all the other customers and that auto shop heard that he talk to me and treating me and there was other people in there that had Car Shield and said they were going to cancel the Car Shield because of him.
Well, I have a diamond plan which is the top plan you sell and I had to take my car rent to have the computer and radio replaced you people only pay less than half of it. I was expecting you to take care of the entire thing I had to go into my pocket for over $800 so I’m not very satisfied with your service. I’m maintaining it to see what will happen next but I am very disappointing That I had the foot so much of the bill.
Very fast, and very easy process. I was skeptical about having CarShield until I actually had to use it, and now I know it was a great decision!
The Person That Helped Me Out Was Very Helpful And 🙂 Walked Me Through Every Step Thank You...
The customer service person was helpful and professional.And also pleasant to speak with.
Labor rate paid on claim was lower than the dealer charged labor rate, everything else on the claim was great@
Give thanks for being there when need it to fix a problem to not come out of for greater expense.
I have had Car Shield coverage for over a year. Outstanding customer service is always provided! The peace of mind for having the coverage cannot be beat! The cost of coverage is affordable as well.
Staff was helpful, friendly and professional.
I had no issues when I needed to file a claim and my vehicle was fixed the next day leaving me to pay only my deductible.
Every time that any repair has been required and authorized it has taken numerous phone calls and numerous days to get authorization and parts. Have never had any repair done in less than a week. Way to long for a 2 hour repair with essentially1 part being replaced.
I ASKED FOR AN E-MAIL RECEIPT THAT I PAID FOR A "WHOLE YEAR", I NEED THIS FOR MY RECORDS, SO PLEASE MAKE THIS HAPPEN. THANKYOU.........
This, and any extended warranty company, is a very good way for these companies to get your money while providing practically no services whatsoever. Don’t be a sucker. All the good reviews you’re reading are fakes from friends, employees, bots, or a combination of all three.
I love the great customer service the agent I spoke with and the low payment options that was presented for my coverage
I was told that I had bumper to bumper coverage and you delivered on my claim!
The knowledge and helpfulness of the employees
Great service.Very professional and prompt.I recommend them sincerely.
no problems with anything. never had to use the service.
The rating of what work is covered is not clear.
Quick results, honored contract and deposit. Only issue was delay from car repair shop getting the work done
Sales was not high pressure.Knowledgeable representativeMultiple levels of coverageMonthly payments
We have not had an opportunity to utilize Car Shield services as of yet. However we feel so much better knowing Car Shield is there if we needed help. Car Shield has very attentive and helpful associates that have answered any and all questions. This is very comforting knowing we are prepared for any future use should that be necessary.
Cost and age of younger cars
Well I haven't had to use it so far just paying the monthly payments. And had a problem with my credit card a Capitol One so I talked to a person from Car Shield and got it squared away Capitol One was a pain in the neck but not Car Sheild keep up the good work I am satisfied so far but I keep my vehicles in good shape !
They are willing to go the extra mile to make sure your vehicle is taken care of.
I love it, thank you so much for sharing your service with me love John jones jr.
Quality of service was great
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37 reviews between May 22, 2023 and May 24, 2023.
Customers have mixed feelings about Car Shield, an extended warranty provider. Some reviewers appreciate the company's excellent customer service, low payment options, and fast repair results. However, others are unhappy with the coverage level and the amount of money they need to pay out of pocket. Some also complain about long wait times for authorizations and parts. There are also a few reports of rude or racist customer service representatives.
31 reviews between Mar 21, 2022 and May 14, 2023.
Trusted Shops is a service that offers customers the option to leave reviews and provides purchase protection. Some users have reported issues with the service, such as hidden fees and difficulty leaving reviews. Others have praised it for its security and peace of mind. The most common reviews mention customer service, product quality, and protection against fraud.
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