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Mixed Reviews for Car Shield Extended Warranty Provider

Mixed Reviews for Car Shield Extended Warranty Provider

37 reviews between May 22, 2023 and May 24, 2023.

Customers have mixed feelings about Car Shield, an extended warranty provider. Some reviewers appreciate the company's excellent customer service, low payment options, and fast repair results. However, others are unhappy with the coverage level and the amount of money they need to pay out of pocket. Some also complain about long wait times for authorizations and parts. There are also a few reports of rude or racist customer service representatives.

CarShield 
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37 reviews between May 22, 2023 and May 24, 2023.

May 22, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Very helpful when I called in with my…

    Very helpful when I called in with my problems very polite and helpful and assisted me and directed me to the right places to take my vehicle

    Sentiment
    • Positive
    Content
    • Customer Service
    May 24, 2023
  • Had repairs done, now I am out $$$$$

    Had repairs done. Was told the service center did not accept Car Shield. I ask why not. They said Car Shield did not pay, had trouble getting paid. So service center stopped accepting Car Shield.

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    May 24, 2023
  • Can’t access my contract

    Can’t access my contract, hit the link and nothing shows up

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    May 24, 2023
  • Car Sheild was very dependable

    I had no issues when I needed to file a claim and my vehicle was fixed the next day leaving me to pay only my deductible.

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 23, 2023
  • CUSTOMER 'S RECEIPTS NEED TO BE SENT

    I ASKED FOR AN E-MAIL RECEIPT THAT I PAID FOR A "WHOLE YEAR", I NEED THIS FOR MY RECORDS, SO PLEASE MAKE THIS HAPPEN. THANKYOU.........

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • I love the great customer service the…

    I love the great customer service the agent I spoke with and the low payment options that was presented for my coverage

    Sentiment
    • Positive
    Content
    • Pricing
    May 23, 2023
  • I was told that I had bumper to bumper…

    I was told that I had bumper to bumper coverage and you delivered on my claim!

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 23, 2023
  • The knowledge and helpfulness of the…

    The knowledge and helpfulness of the employees

    Sentiment
    • Positive
    Content
    • Customer Service
    May 22, 2023
  • Quick results

    Quick results, honored contract and deposit. Only issue was delay from car repair shop getting the work done

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 22, 2023
  • Sales was not high pressure.

    Sales was not high pressure.Knowledgeable representativeMultiple levels of coverageMonthly payments

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 22, 2023
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Sentiment Analysis

44 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 37 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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