Customers have mixed feelings about Car Shield, an extended warranty provider. Some reviewers appreciate the company's excellent customer service, low payment options, and fast repair results. However, others are unhappy with the coverage level and the amount of money they need to pay out of pocket. Some also complain about long wait times for authorizations and parts. There are also a few reports of rude or racist customer service representatives.
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Can’t access my contract, hit the link and nothing shows up
Sentiment
Negative
Content
Contract Access and Technical Issues
May 24, 2023
Carshield Was Very Helpful
The Person That Helped Me Out Was Very Helpful And 🙂 Walked Me Through Every Step Thank You...
Sentiment
Positive
Content
Customer Service Quality
May 23, 2023
I love the great customer service the…
I love the great customer service the agent I spoke with and the low payment options that was presented for my coverage
Sentiment
Positive
Content
Payment Process and Billing
May 23, 2023
Sales was not high pressure.
Sales was not high pressure.Knowledgeable representativeMultiple levels of coverageMonthly payments
Sentiment
Positive
Content
Customer Service Quality
May 22, 2023
Knowledge is Everything
We have not had an opportunity to utilize Car Shield services as of yet. However we feel so much better knowing Car Shield is there if we needed help. Car Shield has very attentive and helpful associates that have answered any and all questions. This is very comforting knowing we are prepared for any future use should that be necessary.
Sentiment
Positive
Content
Overall Satisfaction and Trust
May 22, 2023
Well I haven't had to use it so far…
Well I haven't had to use it so far just paying the monthly payments. And had a problem with my credit card a Capitol One so I talked to a person from Car Shield and got it squared away Capitol One was a pain in the neck but not Car Sheild keep up the good work I am satisfied so far but I keep my vehicles in good shape !
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This page displays purchase options and a preview of the customer feedback analysis report for CarShield based on online reviews collected from Trustpilot. The analysis helps Automotive Industry Analysts, Consumer Rights Advocates, Extended Warranty Sales Professionals, Customer Service Training Coordinators, Automotive Service Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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