Merrick Bank Customer Reviews Overview
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Merrick Bank Customer Reviews Overview

Merrick Bank receives mixed reviews from customers. While some appreciate the easy credit line increase and helpful customer service, others face challenges with bill payments and customer support. Positive feedback highlights the convenience of the app, trustworthy nature, and professional alerts. However, negative comments mention difficulties in payment methods, communication issues, and long wait times for customer assistance.

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Custom Date - Apr 12, 2024
Featured Content
  • I was delighted speak with the very…

    I was delighted speak with the very pleasant representative who called me today to follow up on my comments on your FB page. She was very knowledgeable about how to use the card successfully. She was very detailed in her instructions and answered all of the questions that I had. I felt very confident that I will be able to make the transactions that I had previously had problems with. I am totally satisfied with her help.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 13, 2024
  • The women told me wrong why lie

    When I got my card the women told me that once I paid of my first $500 credit I would get $1000 credit. So I paid the $500 credit off and still has not been any changes at all

    Sentiment
    • Negative
    Content
    • Credit Limit Increase
    Mar 08, 2024
  • 5 stars.

    5 stars.I like this bank because it increases my credit line without me having to ask. That’s very convenient for me.

    Sentiment
    • Positive
    Content
    • Credit Limit Increase
    Mar 08, 2024
  • need to send out when payments are due…

    need to send out when payments are due better and keep account info saved so clients don't have to keep redoing bank information all the time!

    Sentiment
    • None
    Content
    • Payment Experience
    Mar 07, 2024
  • My card always works perfectly

    My card always works perfectly, never any doubt that my purchase will be appoved,

    Sentiment
    • Positive
    Content
    • Ease of Card Use
    Mar 07, 2024
  • professional staff

    professional staff, always going beyond to help (nice to talk with a live person)

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 07, 2024
  • See All Reviews
Sentiment Analysis
67 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Merrick Bank  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Market Researchers, Banking Executives, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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