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United States
Mixed Feedback for Airbnb

Mixed Feedback for Airbnb

30 reviews between May 20, 2023 and May 25, 2023.

Airbnb faced multiple complaints from users ranging from unprofessional hosts to canceled bookings to poor customer service. The app's new updates have caused glitches and functionality issues. Some users have criticized Airbnb for their lack of responsibility in illegal or unsafe listings. However, some users have had good experiences with Airbnb, praising its overall concept.

‎Airbnb
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30 reviews between May 20, 2023 and May 25, 2023.

May 20, 2023 - May 25, 2023

Popular Phrases

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Featured Content

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  • Horrible customer support.

    Good luck if something goes wrong. Absolute worst experience ever trying to get them to help. We ended up stranded with nowhere to stay and they could care less. Horrible morals.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Perfect

    I love this app and overall concept. Thank you

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Air Bnb literally scammed me

    Booked an Air Bnb on Boracay island in Philippines. Was denied entry at the port because you need a confirmed booking at an accredited hotel. So I had to book a hotel after traveling for 24hrs which cost me an additional $1000usd. The host is aware of this because he lives on the island and in the apartment he is hosting. Yet he refused to even communicate with me. Air Bnb is aware the host is illegally hosting, and refusing refunds to guests who book and are turned away at entry. So the host and Air Bnb have teamed up to literally steal your money. I’ve reached out to support about this twice and they just say “sorry, but it’s the host decision”.

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • Incapable Airbnb support manager Sergio G.

    Recently i had reviewed my case for my travel to paris and an unforeseen has happen and everything went smoothly in return host behaved in a good way and responded for a 5 star review and in return he put a negative review which i asked mr Sergio G. To remove it as it was wrongly highlighted but due to an in capable person whole airbnb and a customer like us has to suffer

    Please airbnb support team look into the matter and help asap

    Really looking forward for the positive feedback
    Thank you

    Sentiment
    • Negative
    Content
    • Others
    May 23, 2023
  • Warning

    Esto no es seguro, no lo utilize en el extranjero adonde no conozca es muy peligroso no ofrece seguridad, cuidado con los bnb en RepĂşblica Dominicana lo digo por experiencia estos sitios.

    Sentiment
    • Negative
    Content
    • Others
    May 23, 2023
  • Beware of uncompensated Host Cancellations

    Buyer beware:

    If a host cancels on you and causes damages to your vacation plan, AirBnB will penalize the host and pocket 100% of the penalty without offering you ANY compensation to you for any losses you incurred.

    Sentiment
    • Negative
    Content
    • Others
    May 22, 2023
  • Worst platform

    If you value your safety and want to enjoy your stay, don’t use Airbnb!

    Their whole procedure is just for the benefit of the host and themselves, and to cheat as many customers as they can!!!!

    Sentiment
    • Negative
    Content
    • Others
    May 22, 2023
  • Poorly designed app. Too many fees

    The app is getting worse and worse as they integrate more animation and cartoon gifs while doing basic functions like type of apartment, among other things. I can see why Apple has a market cap of $2 trillion because they don’t do this and things are just designed cleanly. Sometimes I think Airbnb is still run by two guys in the garage who are doped up 24/7.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 21, 2023
  • Annoying notification badge behavior.

    For months every time I look at the Airbnb app, a red notification dot appears on the icon with no actual messages or notifications within the app. Airbnb suggests to log out, then log back in to resolve this error. That method works, but then it comes back over and over again. After multiple app updates the glitch is still there, so I just deleted the app. 🤷🏻‍♂️

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • It is ok as a guets but i would never use it again as a host

    They will steal your money be careful my money is supposedely on hold and nobody can give a simple answer

    Sentiment
    • Negative
    Content
    • Others
    May 21, 2023
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Sentiment Analysis

-60 Net Promoter
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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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