Mercedes-Benz App Reviews: Mixed Feedback on Functionality and User Experience
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Mercedes-Benz App Reviews: Mixed Feedback on Functionality and User Experience

Mercedes-Benz App Analysis: Insights & User Feedback

The Mercedes-Benz app has received mixed reviews from users, highlighting various issues and functionalities. Many users express disappointment regarding the limited control over vehicle features like temperature, window operation, and heated seats, particularly emphasizing the app's failure to allow for climate control during remote starts. Frequent glitches, login requirements, and subscription costs have frustrated users, leading to comparisons with other manufacturers' apps. Positive remarks focus on the app’s reliability and useful features such as remote start and vehicle monitoring. However, a significant number of users are advocating for enhanced functionality and more user-friendly experiences to match the luxury image of the Mercedes-Benz brand.

Source: App Store Reviews of Mercedes-Benz (USA/CA)

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Customer Feedback Analysis of Mercedes-Benz (USA/CA)

Uncover insights from Mercedes-Benz app reviews with our analysis on functionality, user experience, and more.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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  • New from Tesla

    Like the app. Love the car. Really wish it had some of the Tesla features like walk away and walk up auto lock and unlock.

    Sentiment
    • Positive
    Content
    • Feature Requests
    Jan 18, 2025
  • They steal and sell your data

    Kill Hermes!

    Sentiment
    • Negative
    Content
    • User Experience
    Jan 15, 2025
  • nice app

    would love to be able to control the temperature and windows in the car, PLEASE MAKE THE UPDATE!!

    Sentiment
    • Positive
    Content
    • Feature Requests
    Jan 13, 2025
  • Too much notifications

    It keeps popping up for everything. I just got the car, maybe I can change settings.

    Sentiment
    • None
    Content
    • App Reliability Issues
    Jan 11, 2025
  • Poor app.

    Not much what you can do with your car from that app

    Sentiment
    • Negative
    Content
    • Feature Requests
    Jan 10, 2025
  • Inconsistent app

    App works inconsistently and requires frequent logins. Sometimes it does not load for no reason.

    Sentiment
    • Negative
    Content
    • App Reliability Issues
    Jan 10, 2025
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Sentiment Analysis (limited preview)
7 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mercedes-Benz (USA/CA) based on online reviews collected from App Store. The analysis helps Automotive Product Managers, UX/UI Designers, Mobile App Developers, Marketing Strategists, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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