MDLIVE: Frustration Over Poor Service & Billing Issues
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MDLIVE Feedback Report: Insights into Service & Care Quality

MDLIVE: Frustration Over Poor Service & Billing Issues

MDLIVE customers express frustration with poor service, rude behavior, unhelpful diagnoses, and billing issues. Many report problems with prescription fulfillment, lack of care, and dismissive attitudes, leading to wasted time and money. Complaints include difficulties in reaching providers, abrupt cancellations, and inconsistency in treatment, with multiple instances of being directed to urgent care for minor issues. Users also highlight challenges in accessing medical records, facing misleading wait times, and encountering unprofessional behavior from both doctors and customer service representatives.

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  • Healthcare Administrators
  • Customer Experience Managers
  • Telehealth Service Providers
  • Market Researchers
  • Healthcare Policy Analysts

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The call was dropped or she hung up and…

    The call was dropped or she hung up and sent my summary without finishing. She did not call back and she sent the the summary. Unacceptable.

    Sentiment
    • Negative
    Content
    • Prescription Issues
    Apr 25, 2024
  • Don’t call for ear pain

    I had an ear infection and called to hopefully get an antibiotic to tide me over until I could find a specialist. I paid $63 to be told I can’t be given a prescription without seeing the ear. Why allow a call in then. My conversation lasted 3 minutes

    Sentiment
    • Negative
    Content
    • Lack of Effective Treatment
    Mar 22, 2024
  • Took my money and refused to see me.

    After taking over a quarter it a thousand dollars from me just for my first session, the "doctor" decided a few minutes in a was too much effort and ended the session. No refund offered. How is this legal?

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Feb 17, 2024
  • The Google Chrome browser isn’t…

    The Google Chrome browser isn’t supported for video calls so if you spend $290 for an appointment and then miss it because “this browser isn’t supported” when you try to log in ahead of time, it’ll be another $50 rescheduling fee. Kick rocks, I’ll go somewhere else.

    Sentiment
    • Negative
    Content
    • Technical Glitches and Errors
    Feb 14, 2024
  • No help received

    I was charged $25, did not receive help or a prescription. I was able to self diagnose and the provider agreed, yet did not prescribe. I had to turn around and go to an in person facility and pay another $25 fee on the same day for the same diagnosis.

    Sentiment
    • Negative
    Content
    • Prescription Issues
    Feb 12, 2024
  • total BS service and company

    total BS service and company, dont waste your time see a normal doctor. Used it a few times for convenience and it was total disaster. They cannot do prescriptions or any tests. Chat GPT is better doctor than this joke telehealth.

    Sentiment
    • Negative
    Content
    • Inadequate Medical Advice
    Feb 10, 2024
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Sentiment Analysis (of 30 reviews)
-96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MDLIVE  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Customer Experience Managers, Telehealth Service Providers, Market Researchers, Healthcare Policy Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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