McFeely's: Fast Shipping, Quality Products & Competitive Prices
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McFeely's Feedback Analysis: Uncover Customer Insights

McFeely's: Fast Shipping, Quality Products & Competitive Prices

McFeely's is praised for its fast shipping, quality products, and competitive prices. Customers appreciate the wide selection of fasteners and the ease of ordering online. However, some reviewers noted website issues and occasional product performance concerns with recent batches.

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Custom Date - May 28, 2024
Featured Content
  • A wide range of products are available…

    A wide range of products are available at a reasonable price.

    Sentiment
    • Positive
    Content
    • Product Variety
    May 30, 2022
  • If you want customer service, it's not Mcfeelys

    If you want customer service and support think twice about Mcfeelys! They ship USPS and after several requests for help on a lost shipment, they FINALLY responded saying they showed it delivered. Never received it! Course USPS is just about as helpful as Mcfeelys!!!! Contacted Mcfeelys again and the same response, We show it delivered!! I deal with all types businesses - Online Metals, Amazon, McMaster-Carr, and more. These companies actually respond to clients quickly unlike Mcfeelys, they actually help solve the issue unlike Mcfeelys, and in the case of a lost shipment, REPLACE the shipment without question and ask if there is anything else they can do for us, UNLIKE MCFEELYS!! Now keep in mind I had used Mcfeelys for the better part of 16 to, well years!!! I am a one man shop, so companies like Mcfeelys that won't support small businesses, just aren't needed. Who can,afford to waste money on lost shipments and lose clients from vendors not responding!!? I'll go back to using Phillips drive screws! Pardon the pun, SCREW MCFEELYS AND THEIR SLOW WEBSITE TO BOOT!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 13, 2020
  • Prices, selection good. Site broken AND stupid.

    Prices and selection on screws is good. Website's broken in multiple ways:Search is slow AF.Checkout click sequence unclear if using Paypal. Then order placed on return from PayPal without any order review.Order info incorrect: ship-to and bill-to addresses reversed!!! I made sure, site error, 100%. No chance to edit order after placed.I made a mistake ordering from McFeely's, would rather pay more elsewhere next time. I don't like giving my money to amateurs where I have to babysit my orders until they arrive.

    Sentiment
    • Negative
    Content
    • User Experience
    May 13, 2020
  • Product was as stated

    Product was as stated. Correct count and delivered timely and intact.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    May 01, 2019
  • Order received as expected

    My online order was very easy to place, and arrived faster than expected. my only reason for only four stars is that the screws were not available in the bronze finish I wanted, and I had to settle for black oxide.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 30, 2019
  • I received exactly what I expected

    I received exactly what I expected in good condition and on time.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 23, 2019
  • See All Reviews
Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for McFeely's  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Supply Chain Specialists, Marketing Professionals, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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