MaxSold Review Summary: Mixed Feedback on Services and Customer Experience
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MaxSold Customer Feedback Analysis Report

MaxSold Review Summary: Mixed Feedback on Services and Customer Experience

Mixed feedback for MaxSold with customers praising the organization, staff, and auction platform usability, but some highlighting issues with customer service, product quality, and refund policies. While some reviewers had positive experiences as buyers or sellers, others expressed dissatisfaction with misrepresented items, unhelpful staff, and difficult pickup experiences.

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Custom Date - May 28, 2024
Featured Content
  • They HIDE the fact that buyers pay an…

    They HIDE the fact that buyers pay an 18% fee Absolute a scammy business

    Sentiment
    • Negative
    Content
    • Payment and Refunds
    Apr 20, 2024
  • Easy Peasy

    Easy and understandable website :) from beginning to end!

    Sentiment
    • Positive
    Content
    • Website Usability
    Apr 18, 2023
  • Great staff! Great service!

    Everyone I interacted with at MaxSold was friendly and professional. They know their business. The service worked well to clear out a house full of over fifty years of accumulation.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 17, 2023
  • Easy auction site

    The site was easy to list itemsAll my questions were answeredThe pickup of items was goodd but next time i will shorten the pickup time

    Sentiment
    • Positive
    Content
    • Website Usability
    Apr 07, 2023
  • THE TEAM

    THE TEAM, NAN, JOAN AND ELIZABETH, WERE FANTASTIC IN INFORMING US OF THE PROCESS AND DID A GREAT JOB CATALOGING AND DISPERSING ITEMS IN THE AUCTION. THEY MADE A DIFFICULT SITUATION MUCH EASIER. I WOULD HIGHLY RECOMMEND THEM!

    Sentiment
    • Positive
    Content
    • Auction Process
    Apr 06, 2023
  • Great people

    Great people. Helpful and always following up. Software was a problem for me but we worked it out

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 06, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
38 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for MaxSold  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, E-commerce Managers, Customer Service Managers, Online Retail Consultants, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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