MasterClass App Review: Praise for Content, Critique for Functionality
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MasterClass Feedback Report: Insights & Analysis

MasterClass App Review: Praise for Content, Critique for Functionality

The app MasterClass faces criticism for bugs, crashes, and difficulty in canceling subscriptions. Users praise the content quality but express frustration with the app's functionality and customer service, highlighting issues like payment errors, lack of cancellation options, and poor user experience. Some find the content lacking depth or value compared to free resources like YouTube. Despite positive feedback on course quality, challenges with app usability and subscription management persist, leading to overall mixed reviews.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great platform

    Amazing platform I have not started the courses I only seen one course on Alicia keys and it was phenomenal.

    Sentiment
    • Positive
    Content
    • Content Quality and Value
    Apr 08, 2024
  • Chromecast Unusable

    The Chromecast function constantly crashes making the app borderline unusable beyond the phone.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Apr 03, 2024
  • Great

    Great content, but app needs work. Wish the quality of app matched the content.

    Sentiment
    • Positive
    Content
    • App Functionality Issues
    Mar 23, 2024
  • Can’t use on AppleTV

    I can log into the app on my phone but can’t watch the classes on AppleTV. Very frustrating.

    Sentiment
    • None
    Content
    • App Functionality Issues
    Mar 19, 2024
  • Courses are amazing but this app crashes too often

    The app crashes too frequently on my iPad. It highly affected my experience on learning the courses. Please fix it.

    Sentiment
    • None
    Content
    • Technical Support Troubles
    Feb 20, 2024
  • Deceptive subscription practices

    Impossible, circular deceptive instructions for canceling auto renewal. DO NOT BUY THIS APP UNLESS YOU PLAN TO PAY FOREVER!

    Sentiment
    • Negative
    Content
    • Cancellation Process Difficulties
    Feb 19, 2024
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for MasterClass: Become More You based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Representatives, UX/UI Designers, Digital Marketers, E-learning Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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