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    • Customer Support Leaders
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User Experiences Highlight Issues with MasterClass App Usability and Support

Master the Feedback: In-Depth MasterClass App Review Analysis

The MasterClass app offers a wealth of high-quality content from various experts but suffers from significant usability issues. Users frequently report problems with navigation, login failures, and difficulties in casting to smart TVs. Offline viewing options are limited, which is frustrating for travelers. Additionally, customer service experiences are largely negative, with many users unable to receive refunds or assistance. While the educational content is appreciated, the app's performance, lack of a free trial, and management of subscriptions have led to dissatisfaction among users. Improvements in the app's interface, customer support, and functionality are urgently needed to enhance the overall experience.

Source: App Store Reviews of MasterClass: Online Classes

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Customer Feedback Analysis of MasterClass: Online Classes

Insightful analysis report on MasterClass app reviews, covering user experiences, content quality, and support.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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  • No free trial?

    The app looks great but it would great if you could try it out before you blow $120 on it. If they ever add a free trial I will gladly give a higher rating.

    Sentiment
    • Negative
    Content
    • Payment and Subscription Issues
    Jul 29, 2025
  • The app issue

    The contents are great, but the app cannot open sometimes and the iPhone runs hot when watching the shows.

    Sentiment
    • Positive
    Content
    • App Functionality Problems
    Jul 27, 2025
  • App Does Not Work

    I log into the app and the screen goes black. What’s up with that. I have deleted the app and reinstalled. Still doesn’t work. Tried logging in several times and finally gave up.

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    Jul 07, 2025
  • No customer service

    I was charged for this ridiculous app $127 and now no customer service assistance is available to resolve the issue I never use it and now I’m out of my money.

    Sentiment
    • Negative
    Content
    • Payment and Subscription Issues
    Jul 01, 2025
  • Great content. Horrible App

    I recently wanted to watch some of the content on an airplane and the downloaded videos just did not load! What a waste. I hope the development team considers improving the app for offline mode.

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    May 15, 2025
  • App doesn’t work

    After signing up and logging in for the first time I get a black screen with no information.

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    May 07, 2025
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Sentiment Analysis (limited preview)
-64 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MasterClass: Online Classes based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Support Leaders, Content Strategists, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

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