Mixed Reviews Highlighting Excellent Staff and Convenience
Marriott Chicago O’Hare Feedback Analysis Report

Mixed Reviews Highlighting Excellent Staff and Convenience

8535 W Higgins Rd, Chicago, IL 60631, United States

Marriott Chicago O’Hare receives mixed reviews, with praise for excellent staff, services, cleanliness, and convenient location, but some complaints about poor management, amenities like the pool, and breakfast. Staff members like Sean and Elizabeth are highlighted for their exceptional service. The hotel is commended for its proximity to the airport and train station, as well as for hosting events like the Tom Bishop Miniature Show. Overall, guests appreciate the welcoming atmosphere and comfortable rooms provided by the Marriott Chicago O’Hare.

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Popular Phrases (of 30 reviews)
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  • Nice place close to the airport and freeway!

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility

  • Good location close to airport. Place would need a little brush up.

    Sentiment
    • None
    Content
    • Hotel Location and Accessibility

  • I spent one night after missing my flight. The room was clean, fitness center was ok, and the restaurant was good.Rooms: CleanSafety: Safe

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • We love this Marriott to stay at when we have an early morning flight. The dining is the gem. We just love the food and the chef does any amazing job. I had salmon cook med rare And my husband had the steak; also cooked to perfection. Kudos to the chef and staff.

    Sentiment
    • Positive
    Content
    • Dining Experience

  • We got stuck overnight in Chicago during the blizzard, shocker! This hotel didn't break the bank and was very clean. The staff more than made up for the age of the property. They were all awesome.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Convenient location with a huge supermarket nearby and a train station behind the hotel. Always welcoming staff and Mariott standard clean rooms.

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Marriott Chicago O’Hare based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Consultants, Event Planners, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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