Marina Cape Hotel: Mixed Feedback and Varied Experiences
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Marina Cape Hotel: Mixed Feedback and Varied Experiences

Marina Cape Hotel Feedback Analysis: Insights & Solutions

8217 Aheloy, Bulgaria

Mixed reviews were provided for Marina Cape Hotel, with positive comments about the restaurant, bar, and spacious rooms, but negative feedback about the lack of cleanliness, maintenance issues, and unfriendly staff. Some guests praised the location and family-friendly environment, while others criticized the noise, hygiene, and overall experience.

Source: Google Business Reviews of Marina Cape Hotel

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Customer Feedback Analysis of Marina Cape Hotel

Uncover the mixed feedback on Marina Cape Hotel with our in-depth analysis. Ideal for boosting hospitality standards.

Featured Content
  • Ако нямаше басейн щях да дам една звезда. На рецепцията пише, че хотела е 4 звезди и цената е като за 4 звезди, но за 5 нощувки никой от персонала не ни посети. Въпреки високата цена паркинга и закуската се доплащат. Плажа не е лош, но водата е мръсна. Цената в Airbnb е близо 3 пъти по-ниска от тази на рецепция.

    Sentiment
    • None
    Content
    • Value for Money
  • Z każdym rokiem pomimo lokalizacji i potencjału hotel podupada z jakością usług. Parking dla właścicieli apartamentów płatny, a baseny dla mieszkańców Aheloy bezpłatne i ogólnie dostępne...Codziennie miejscowi tubylcy przychodzą tworząc w basenie agresywne grupy grajace w piłkę i straszące kapiące się dzieci. Jeszcze brakuje tylko wandaluzmu i kradzieży. Człowiek nie czuję się tu już bezpiecznie jak kiedyś...Safety: Rozczarowanie niskim poziomem bezpieczenstwa. Obecność grup miejscowej młodzieży na basenie i na terenie basenu za zgodą ochrony kompleksu.

    Sentiment
    • Negative
    Content
    • Safety and Security
  • Комплекса е хубав, има два басейна, единия от които няма чадъри и не е много поддържан, но другия е хубав и до него има воден бар. И двата са с хубави детски басейни. Има два ресторанта, алеи със зеленина за разходка вътре е комплекса, плажа е близо и е неохраняем с достатъчно място. Самия Ахелой е на около километър, но има приятна алеяSafety: Затворен комплекс, доста спокоен.

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Cleanliness
  • Отличный отдых, отличный комплексПотрясающий ресторан на територии, цены приемлемы.Изюминка данного комплекса -бар возле бассейна .Бармен Вадим творит божественные коктейли.Рассказал нашей семье , что можно посмотреть и куда поехать в местные торговые центры и города.Всем хорошего отдыха!

    Sentiment
    • Positive
    Content
    • Food and Restaurants
  • Персонала е 50 % чужденци на мокрият бар чакам ,единствен момче и момиче зад бара ме виждат но един на ляво един на дясно отиват не можах да поръчам Нищо ,не е на самообслужване със сигурност,преди това сядаме в ресторант Антика на хотела чакаме 10 минути Виждат ни три маси са заети само никой не идва пак си тръгваме гладни и жадни .Навсякъде има камери може да се види отношението на персонала на 26-27.06.2024 г.(11:00-13:30 ч.м.)Поръчката е от плажа не от хотела .Rooms: Перфектни

    Sentiment
    • Positive
    Content
    • Customer Service
  • Комплекс повністю виправдав наші сподівання. Усе сучасне, нове і чисте - як кімната, так і приміщення загального користування. Вдале місцерозташування, гарний вид з балкону. Номер просторий, чистий, в номері є все що треба
для комфортного проживання.Велика територія, два басейни з теплою водою, чисто і гарно.Ресторан з дуже смачною їжею.
Окрема вдячність бармену Вадиму, за затишну атмосферу, дуже смачні коктейлі

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Cleanliness
  • See All Reviews
Sentiment Analysis (limited preview)
57 Net Promoter
Score
Popular Topics (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Marina Cape Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Customer Service Trainers, Travel and Tourism Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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