Margaritaville Resort Times Square Customer Feedback Analysis
560 7th Ave, New York City, NY 10018
Margaritaville Times Square is a clean and friendlyhotel located in the perfect location in Manhattan. The staff is attentive and professional, and the rooms are spotless. The restaurant could use improvement, but overall it is a great stay for adults and kids. The hotel offers a tropical beach vibe in the heart of the city, with a rooftop bar and a year-round outdoor heated pool.
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Overall it has been a great experience. From check in to staff all was great. We were able to check in early and its always nice to have a few comps fro drinks at the lobby bar. Jhona and Valentyna were are great help.
Sentiment
Positive
Content
Service
Dec 01, 2023
Miami to Times Square while feeling like Miami
The hotel is decorated beautifully for the holiday season. Having Tiffany and Troy on staff made our stay that much better. They truly understood the needs of a traveling family of four. I would absolutely stay at this hotel again.
Sentiment
Positive
Content
Staff
Dec 01, 2023
Customer service makes all the difference
We had a great stay at the Margaritaville in Times Square. Tiffany at the front desk was incredibly helpful with our experience. We also appreciated the daily maid service, which I thought was a thing of the past but is still practiced here.
Sentiment
Positive
Content
Staff
Dec 01, 2023
Great option!!
Clean, friendly, perfect location. So many options in New York and Margaritaville is one of the good ones. Right in the mix of time square. Restaurant food could be better. Otherwise perfect stay for two adults and one kid
Sentiment
Positive
Content
Location
Dec 01, 2023
Everyone is on Island Time
This was such a pleasant surprise. With the grumpy New Yorkers around every corner, we felt totally welcomed by the staff here. Every single staff member said hello and actually sounded genuine with their greetings. SUPER clean and comfortable.
Sentiment
Positive
Content
Staff
Dec 01, 2023
Great location and the BEST staff!
Perfect location, clean rooms, great restaurant and wonderful staff. All staff members were accommodating and very helpful. Tiffany, Beni, Ismar and Valentyna had outstanding customer service. We would absolutely book this same hotel again.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Margaritaville Resort Times Square based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Travel Consultants, Business Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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