Clean and Friendly Hotel in Manhattan
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Margaritaville Resort Times Square Customer Feedback Analysis

Clean and Friendly Hotel in Manhattan

560 7th Ave, New York City, NY 10018

Margaritaville Times Square is a clean and friendly hotel located in the perfect location in Manhattan. The staff is attentive and professional, and the rooms are spotless. The restaurant could use improvement, but overall it is a great stay for adults and kids. The hotel offers a tropical beach vibe in the heart of the city, with a rooftop bar and a year-round outdoor heated pool.

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Custom Date - Oct 13, 2024
Popular Phrases (of 30 reviews)
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  • Check in

    Overall it has been a great experience. From check in to staff all was great. We were able to check in early and its always nice to have a few comps fro drinks at the lobby bar. Jhona and Valentyna were are great help.

    Sentiment
    • Positive
    Content
    • Service
    Dec 01, 2023
  • Miami to Times Square while feeling like Miami

    The hotel is decorated beautifully for the holiday season. Having Tiffany and Troy on staff made our stay that much better. They truly understood the needs of a traveling family of four. I would absolutely stay at this hotel again.

    Sentiment
    • Positive
    Content
    • Staff
    Dec 01, 2023
  • Customer service makes all the difference

    We had a great stay at the Margaritaville in Times Square. Tiffany at the front desk was incredibly helpful with our experience. We also appreciated the daily maid service, which I thought was a thing of the past but is still practiced here.

    Sentiment
    • Positive
    Content
    • Staff
    Dec 01, 2023
  • Great option!!

    Clean, friendly, perfect location. So many options in New York and Margaritaville is one of the good ones. Right in the mix of time square. Restaurant food could be better. Otherwise perfect stay for two adults and one kid

    Sentiment
    • Positive
    Content
    • Location
    Dec 01, 2023
  • Everyone is on Island Time

    This was such a pleasant surprise. With the grumpy New Yorkers around every corner, we felt totally welcomed by the staff here. Every single staff member said hello and actually sounded genuine with their greetings. SUPER clean and comfortable.

    Sentiment
    • Positive
    Content
    • Staff
    Dec 01, 2023
  • Great location and the BEST staff!

    Perfect location, clean rooms, great restaurant and wonderful staff. All staff members were accommodating and very helpful. Tiffany, Beni, Ismar and Valentyna had outstanding customer service. We would absolutely book this same hotel again.

    Sentiment
    • Positive
    Content
    • Staff
    Dec 01, 2023
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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