M-KOPA App Reviews: Mixed Feedback and User Experiences
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M-KOPA App Reviews: Mixed Feedback and User Experiences

M-KOPA Customer Feedback Report: Insights & Analysis

The reviews for the M-KOPA app reflect a mixed user experience. Many users express satisfaction with features such as ease of use and effective customer service, highlighting it as a fantastic app for managing loans. However, a significant number of users voice frustrations regarding the cash loan process, especially after completing payments, reporting issues like eligibility for new loans and unexpected late fees. Some users have also experienced technical difficulties, such as account creation problems and app performance issues, including device malfunctions after downloading. Overall, while M-KOPA has garnered positive feedback, it faces challenges that need addressing to enhance user satisfaction and trust.

Source: Google Play Reviews of M-KOPA

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Customer Feedback Analysis of M-KOPA

Explore our in-depth analysis of M-KOPA App reviews, uncovering user experiences, app functionality, and customer service insights.

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Custom Date - Jan 30, 2025
Popular Phrases (limited preview)
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Featured Content
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  • I can't download apps from playstore when I open any app after downloading the phone shuts down..Nokia c32

    Sentiment
    • Negative
    Content
    • Device Compatibility
    Dec 05, 2024

  • Very good thanks

    Sentiment
    • Positive
    Content
    • Satisfaction Level
    Dec 05, 2024

  • Mkopa was very good in the beggining but lately I don't understand what is going on,I have been a very faithful and trusted client but lately when it comes to gettin loan always am not eligible despite me paying on time and then I have noticed another thing I can pay a for a week I usually pay KSHS 75 but let's say I pay on wed at 9am on 3/12/2024 for a week they will state that my phone will lock on wed 10/12/2024 at 9am yes,come Thur at 9am they will add for me a late payment of kshs.75 how??

    Sentiment
    • None
    Content
    • Payment Issues
    Dec 04, 2024

  • You people your joking with us,why is it always after finishing payment of the phone loan is when your devices start having problems, you are inconviniencing some of us,can you look at how you may wotk on that

    Sentiment
    • Negative
    Content
    • Payment Issues
    Dec 04, 2024

  • I'm disappointed how you people promise to give cash loans after payment completion and you fail to fulfill, it's embarrassing.

    Sentiment
    • Negative
    Content
    • Loan Availability
    Dec 04, 2024

  • this is the best app ever but this time round they have turned me down just after i have cleared my Cash loan debts they refused to give me another all this say is i dont qualify

    Sentiment
    • Positive
    Content
    • Loan Availability
    Dec 04, 2024
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Sentiment Analysis (limited preview)
47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for M-KOPA based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Service Executives, Mobile App Developers, Market Researchers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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